Warranty coverage depends on product line, purchase channel, and case details. It usually includes applicable product issues under the standard review process.
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Search common questions about Yubeen products, downloads, warranty, service requests, and cooperation.
Warranty & Service
Repair or inspection may be reviewed under warranty if the issue is related to an applicable product condition. Final handling depends on product type, inspection result, purchase record, and local service arrangement.
View Warranty Coverage →Damage caused by misuse, improper operation, unauthorized disassembly or modification, accidental damage, impact, water ingress, or missing proof of purchase may fall outside standard warranty coverage.
Proof of purchase, order information, or dealer channel details can help us review your case more accurately. If you do not have complete records, submit the available information first.
Service Requests
Providing the product model, issue description, purchase or channel information, photos or videos if available, and contact information helps our team review your case faster and more accurately.
View Service Process →We usually respond within 1–2 business days after receiving a clear request. The next step may vary depending on the product type, case details, inspection needs, and local service arrangement.
Yes. If you are unsure, submit the available case details first. Our team will review the information and guide you to the most appropriate next step.
Our support team reviews the information, confirms whether more details are needed, and provides guidance, documentation needs, troubleshooting suggestions, or the next service step.
Downloads
Product manuals and related support files can be found in the Download Center. Some files may depend on product version or market requirements.
View Downloads →Catalogs, product information, technical references, and selected support materials are available through the Download Center.
View Downloads →Applicable compliance documents may be provided depending on product line, market, and document type. If a file is not listed, contact our team with the product model and requested document type.
Yes. If the document you need is not listed, please contact us with the product model, document type, and intended use. Our team will check whether the file is available.
Cooperation
Please contact our international business team with your company profile, market, sales channel, and product interests. We will review whether there is a suitable cooperation opportunity.
Contact Team →Yes. Product catalogs, model information, selected technical references, and support materials may be provided for qualified business discussions.
View Downloads →Yubeen can discuss selected project-based customization depending on product type, technical requirements, and cooperation scope.
For cooperation inquiries, please contact Yubeen Optics through the Contact Us page or the business contact listed on the website.
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