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Yubeen Optics

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Warranty & Service Center

Find warranty guidance, service process information, and after-sales support resources for Yubeen optical and imaging products.

View Service Process → Submit Service Request →
Warranty Guidance Coverage information by product line and service case.
After-Sales Support Support for product issues, documents, and service coordination.
Documented Process Clear information helps us review and respond faster.
Service Request Path From request submission to support follow-up
Support
01
Submit Request Product model, issue description, and contact details.
02
Review Details Our team checks the case information and document needs.
03
Support Guidance We provide the next step based on the product and case.
04
Resolution Follow-Up Service coordination, replacement guidance, or documentation.
Response 1–2 business days
Required Model + issue details
WARRANTY COVERAGE

Understand the Scope Before Requesting Service

Warranty and service handling may vary by product line, market, purchase channel, and case details. The information below helps customers prepare a clearer service request.

01

Generally Covered

These cases are usually reviewed under the applicable warranty or service process, depending on product model and purchase details.

  • Functional issues under normal use
  • Product quality issues requiring inspection
  • Documented technical or service cases
  • Support requests within the applicable warranty period
02

Typically Not Covered

Some situations may require paid service, separate review, or may fall outside standard warranty coverage.

  • Damage caused by misuse or improper operation
  • Unauthorized disassembly or modification
  • Accidental damage, impact, water ingress, or external force
  • Missing proof of purchase or unclear product information
03

Information Required

Providing clear information helps our team review your request faster and route it to the right support specialist.

  • Product model and serial number if available
  • Purchase channel, date, or invoice information
  • Description of the issue and usage conditions
  • Photos, videos, or documents when needed
Important Note

Final warranty handling depends on the specific product, purchase record, inspection result, and local service arrangement. If you are unsure, please submit the case details for review.

Submit Service Request →
SERVICE PREPARATION

Before You Submit a Service Request

Providing complete and accurate information helps our team review your case faster and provide the most suitable solution.

Product Information Model name, serial number, and product type.
01
Issue Description Please describe the issue in detail and when it started.
02
Purchase / Channel Information Order number, purchase date, or dealer information.
03
Photos / Videos if Available Clear visuals help us understand the issue faster.
04
Contact Details Your name, email, and phone number.
05

If you are unsure whether your case is covered, submit the available information first.

Service Request Pack Everything we need to review your case
Required Info 5 items
Checklist Status 0/5 prepared items checked
Typical Response 1–2 business days
01
Product Information Model name, serial number, and product type.
Attachments to Prepare
Photos JPG / PNG
Videos MP4 / MOV
Documents PDF / DOC

Select the attachment types you can prepare.

Secure & Confidential Your information will only be used for case review and service follow-up.
Submit Service Request →
SUPPORT ROUTING

Ready for the Next Step?

Choose the right path and we’ll route your request to the most relevant support team.

01 Submit Your Case Send the product, issue, and contact details we need.
02 Routed to the Right Team We direct your request to the most relevant support contact.
03 Follow-Up Begins Our team replies with guidance, document needs, or the next service step.
Case details help us route your request faster. We’ll use your information only for case review and service follow-up.
CHOOSE YOUR NEXT ACTION Secure & Confidential
RECOMMENDED

Submit Service Request

For warranty, repair, inspection, or product issue cases.

Product issue or malfunction Warranty or service review Provide model, serial, and details
Submit Service Request →
02 Download Documents Access manuals, catalogs, technical files, and compliance documents. View Downloads → 03 Contact Support For general questions or cases that are not clear. Contact Team → 04 Review Coverage Details Check what’s typically covered, not covered, and information requirements. View Coverage →
Learn how our support works →