{"id":2819,"date":"2026-07-07T09:20:16","date_gmt":"2026-07-07T09:20:16","guid":{"rendered":"http:\/\/yubeen-header-clone.local\/?page_id=2819"},"modified":"2026-09-12T03:06:47","modified_gmt":"2026-09-12T03:06:47","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/www.yubeen.com\/pt\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2819\" class=\"elementor elementor-2819\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6095a8d e-con-full yubeen-faq-elementor e-flex e-con e-parent\" data-id=\"6095a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cf19f elementor-widget elementor-widget-html\" data-id=\"97cf19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"yubeen-faq-section\" aria-label=\"Yubeen Optics support FAQ\">\n\n    <div class=\"yubeen-faq-inner\">\n\n        <!-- LEFT MAIN CONTENT -->\n        <main class=\"yubeen-faq-main\">\n\n            <div class=\"yubeen-faq-hero\">\n\n                <nav class=\"yubeen-faq-breadcrumb\" aria-label=\"Breadcrumb\">\n                    <a href=\"\/pt\/\">HOME<\/a>\n                    <span>\/<\/span>\n                    <a href=\"\/pt\/suporte\/\">SUPORTE<\/a>\n                    <span>\/<\/span>\n                    <strong>FAQ<\/strong>\n                <\/nav>\n\n                \n\n                <h1>Encontre respostas mais rapidamente<\/h1>\n\n                <p>\n                    Pesquise perguntas comuns sobre produtos Yubeen, transfer\u00eancias, garantia, pedidos de servi\u00e7o e coopera\u00e7\u00e3o.\n                <\/p>\n\n\n                <div class=\"yubeen-faq-search\" role=\"search\">\n\n                    <span class=\"yubeen-faq-search-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <circle cx=\"11\" cy=\"11\" r=\"7\"><\/circle>\n                            <path d=\"m16.5 16.5 4 4\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <input\n                        id=\"yubeenFaqSearch\"\n                        type=\"search\"\n                        placeholder=\"Search by keyword, product model, or topic\"\n                        autocomplete=\"off\"\n                        aria-label=\"Search FAQs\"\n                    >\n\n                    <button class=\"yubeen-faq-search-clear\" type=\"button\" aria-label=\"Limpar pesquisa\">\n                        \u00d7\n                    <\/button>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-tabs\" aria-label=\"FAQ categories\">\n\n                    <button type=\"button\" class=\"is-active\" data-faq-filter=\"all\">\n                        All\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"warranty\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                            <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                        <\/svg>\n                        Garantia e Assist\u00eancia\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"service\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h7\"><\/path>\n                            <path d=\"M8.5 16h5\"><\/path>\n                        <\/svg>\n                        Pedidos de servi\u00e7o\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"downloads\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 4v10\"><\/path>\n                            <path d=\"m8 10 4 4 4-4\"><\/path>\n                            <path d=\"M5 20h14\"><\/path>\n                        <\/svg>\n                        Transfer\u00eancias\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"cooperation\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M8 12h8\"><\/path>\n                            <path d=\"M9 16H7a4 4 0 0 1 0-8h2\"><\/path>\n                            <path d=\"M15 8h2a4 4 0 0 1 0 8h-2\"><\/path>\n                        <\/svg>\n                        Coopera\u00e7\u00e3o\n                    <\/button>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-groups\">\n\n                <!-- CATEGORY 01 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"warranty\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>1<\/span>\n                        <h2>Garantia e Assist\u00eancia<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Warranty and Service group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupWarrantyList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupWarrantyList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"warranty\" data-keywords=\"warranty cover coverage service product issue review\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>O que a garantia cobre?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    A cobertura da garantia depende da linha de produtos, canal de compra e detalhes do caso. Geralmente inclui problemas de produtos aplic\u00e1veis \u200b\u200bno processo de revis\u00e3o padr\u00e3o.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/servico-de-garantia\/#warranty-coverage\">\n                                    Ver cobertura da garantia\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"repair inspection covered warranty service\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>O reparo ou inspe\u00e7\u00e3o \u00e9 coberto pela garantia?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    O reparo ou a inspe\u00e7\u00e3o poder\u00e3o ser revisados dentro da garantia se o problema estiver relacionado a uma condi\u00e7\u00e3o aplic\u00e1vel do produto. O manuseio final depende do tipo de produto, resultado da inspe\u00e7\u00e3o, registro de compra e organiza\u00e7\u00e3o de servi\u00e7o local.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/servico-de-garantia\/#warranty-coverage\">\n                                    Ver cobertura da garantia\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"not covered misuse damage unauthorized modification accident\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Que situa\u00e7\u00f5es podem n\u00e3o estar abrangidas?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Danos causados por uso indevido, opera\u00e7\u00e3o inadequada, desmontagem ou modifica\u00e7\u00e3o n\u00e3o autorizada, danos acidentais, impacto, entrada de \u00e1gua ou falta do comprovante de compra podem estar fora da cobertura da garantia padr\u00e3o.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"proof of purchase invoice purchase record dealer channel\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Preciso do comprovante de compra?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    O comprovante de compra, as informa\u00e7\u00f5es do pedido ou os detalhes do canal do revendedor podem nos ajudar a analisar seu caso com mais precis\u00e3o. Se n\u00e3o tiver registros completos, envie primeiro as informa\u00e7\u00f5es dispon\u00edveis.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 02 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"service\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>2<\/span>\n                        <h2>Pedidos de servi\u00e7o<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Service Requests group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupServiceList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupServiceList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"service\" data-keywords=\"information provide service request model serial issue photos videos contact\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>Que informa\u00e7\u00f5es devo fornecer ao enviar uma pedido de servi\u00e7o?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    Fornecer o modelo do produto, descri\u00e7\u00e3o do problema, informa\u00e7\u00f5es de compra ou canal, fotos ou v\u00eddeos, se dispon\u00edveis, e informa\u00e7\u00f5es de contacto ajudam nossa equipa a analisar seu caso com mais rapidez e precis\u00e3o.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/servico-de-garantia\/#service-process\">\n                                    Ver processo de servi\u00e7o\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"service process response time reply turnaround\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Quanto tempo normalmente leva o processo de servi\u00e7o?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Geralmente respondemos dentro de 1 a 2 dias \u00fateis ap\u00f3s recebermos uma pedido clara. A pr\u00f3xima etapa pode variar dependendo do tipo de produto, detalhes do caso, necessidades de inspe\u00e7\u00e3o e organiza\u00e7\u00e3o de servi\u00e7o local.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"unsure covered submit case unclear support\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Posso enviar um caso se n\u00e3o tiver certeza se ele est\u00e1 coberto?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Sim. Se n\u00e3o tiver certeza, envie primeiro os detalhes do caso dispon\u00edvel. Nossa equipa analisar\u00e1 as informa\u00e7\u00f5es e orientar\u00e1 voc\u00ea para a pr\u00f3xima etapa mais adequada.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"after submit request follow up guidance documents repair replacement\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>O que acontece depois que eu envio uma pedido?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Nossa equipa de suporte analisa as informa\u00e7\u00f5es, confirma se s\u00e3o necess\u00e1rios mais detalhes e fornece orienta\u00e7\u00f5es, necessidades de documenta\u00e7\u00e3o, sugest\u00f5es de solu\u00e7\u00e3o de problemas ou a pr\u00f3xima etapa do servi\u00e7o.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 03 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"downloads\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>3<\/span>\n                        <h2>Transfer\u00eancias<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Downloads group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupDownloadsList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupDownloadsList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"manuals download user manual product manuals\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Onde posso transferir os manuais dos produtos?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Manuais de produtos e ficheiros de suporte relacionados podem ser encontrados no Centro de Transfer\u00eancias. Alguns ficheiros podem depender da vers\u00e3o do produto ou dos requisitos do mercado.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/download-center\/\">\n                                    Ver transfer\u00eancias\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"technical documents catalogs datasheets product catalog\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Onde posso encontrar documentos t\u00e9cnicos ou cat\u00e1logos?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Cat\u00e1logos, informa\u00e7\u00f5es sobre produtos, refer\u00eancias t\u00e9cnicas e materiais de suporte selecionados est\u00e3o dispon\u00edveis no Centro de Transfer\u00eancias.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/download-center\/\">\n                                    Ver transfer\u00eancias\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"certificates compliance documents CE RoHS EMC\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Os certificados ou documentos de conformidade est\u00e3o dispon\u00edveis?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Documentos de conformidade aplic\u00e1veis podem ser fornecidos dependendo da linha de produtos, mercado e tipo de documento. Caso algum ficheiro n\u00e3o esteja listado, entre em contacto com nossa equipa informando o modelo do produto e tipo de documento solicitado.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"missing document request file not listed download center\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Posso solicitar um documento faltante?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Sim. Se o documento de que precisa n\u00e3o estiver listado, entre em contacto conosco informando o modelo do produto, tipo de documento e uso pretendido. Nossa equipa verificar\u00e1 se o ficheiro est\u00e1 dispon\u00edvel.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 04 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"cooperation\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>4<\/span>\n                        <h2>Coopera\u00e7\u00e3o<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Cooperation group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupCooperationList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupCooperationList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"partner distributor cooperation dealer business\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Como posso me tornar um parceiro ou distribuidor?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Entre em contacto com nossa equipa de neg\u00f3cios internacionais informando o perfil da sua empresa, mercado, canal de vendas e interesses no produto. Analisaremos se existe uma oportunidade de coopera\u00e7\u00e3o adequada.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/contacte-nos\/\">\n                                    Equipa de contacto\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"dealers product information catalog materials\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Voc\u00ea fornece informa\u00e7\u00f5es sobre produtos para revendedores?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Sim. Cat\u00e1logos de produtos, informa\u00e7\u00f5es de modelos, refer\u00eancias t\u00e9cnicas selecionadas e materiais de suporte podem ser fornecidos para discuss\u00f5es comerciais qualificadas.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/download-center\/\">\n                                    Ver transfer\u00eancias\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"custom optical solution projects customization project based\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Posso solicitar projetos de solu\u00e7\u00f5es \u00f3pticas customizadas?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Yubeen pode discutir a personaliza\u00e7\u00e3o baseada em projetos selecionados, dependendo do tipo de produto, requisitos t\u00e9cnicos e \u00e2mbito de coopera\u00e7\u00e3o.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"business cooperation contact sales team international\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Quem devo contatar para coopera\u00e7\u00e3o comercial?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Para consultas de coopera\u00e7\u00e3o, entre em contacto com a Yubeen Optics atrav\u00e9s da p\u00e1gina Fale Conosco ou do contacto comercial listado no site.\n                                <\/p>\n\n                                <a href=\"\/pt\/suporte\/contacte-nos\/\">\n                                    Equipa de contacto\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-empty\" hidden>\n                <strong>Nenhuma pergunta correspondente encontrada.<\/strong>\n                <span>Experimente outra palavra-chave ou entre em contacto com nossa equipa de suporte para obter ajuda.<\/span>\n                <a href=\"\/pt\/suporte\/contacte-nos\/\">Contate o suporte <i>\u2192<\/i><\/a>\n            <\/div>\n\n        <\/main>\n\n\n        <!-- RIGHT HELP PANEL -->\n        <aside class=\"yubeen-faq-side\" aria-label=\"FAQ support actions\">\n\n            <div class=\"yubeen-faq-help-card\">\n\n                <div class=\"yubeen-faq-help-head\">\n                    <div>\n                        <h2>Ainda precisa de ajuda?<\/h2>\n                        <p>\n                            Escolha o caminho mais direto e encaminharemos sua pedido para o contacto de suporte correto.\n                        <\/p>\n                    <\/div>\n\n                    <span>\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n                <\/div>\n\n\n                <div class=\"yubeen-faq-action-list\">\n\n                    <a href=\"\/pt\/suporte\/contacte-nos\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                                <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                                <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                                <path d=\"M13 20h2\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Contate o suporte<\/strong>\n                            <em>Para quest\u00f5es gerais ou casos pouco claros.<\/em>\n                            <b>Equipa de contacto \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/pt\/suporte\/contacte-nos\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=FAQ&amp;support-stage=Service%20Request#thermal-inquiry-form\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Enviar pedido de servi\u00e7o<\/strong>\n                            <em>Para problemas de produto, revis\u00e3o de garantia ou inspe\u00e7\u00e3o.<\/em>\n                            <b>Enviar pedido \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/pt\/suporte\/download-center\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Transferir documentos<\/strong>\n                            <em>Aceda a manuais, cat\u00e1logos e ficheiros t\u00e9cnicos.<\/em>\n                            <b>Ver transfer\u00eancias \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-popular\">\n\n                    <h3>Links populares<\/h3>\n\n                    <a href=\"\/pt\/suporte\/servico-de-garantia\/#warranty-coverage\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                                <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Cobertura de garantia<\/strong>\n                            <em>Entenda o que est\u00e1 coberto e por quanto tempo.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/pt\/suporte\/servico-de-garantia\/#service-process\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Vis\u00e3o geral do processo de servi\u00e7o<\/strong>\n                            <em>Veja como tratamos sua pedido passo a passo.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/pt\/suporte\/download-center\/\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Centro de Descargas<\/strong>\n                            <em>Navegue por manuais, cat\u00e1logos e ficheiros t\u00e9cnicos.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n                <\/div>\n\n            <\/div>\n\n        <\/aside>\n\n    <\/div>\n\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HOME \/ SUPPORT \/ FAQ Find Answers Faster Search common questions about Yubeen products, downloads, warranty, service requests, and cooperation. \u00d7 All Warranty &amp; Service Service Requests Downloads Cooperation 1 Warranty &amp; Service \u2212 Q What does the warranty cover? \u2212 Warranty coverage depends on product line, purchase channel, and case details. It usually includes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2307,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":5,"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":8933,"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/pages\/2819\/revisions\/8933"}],"up":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/pages\/2307"}],"wp:attachment":[{"href":"https:\/\/www.yubeen.com\/pt\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}