{"id":2817,"date":"2026-07-07T09:19:35","date_gmt":"2026-07-07T09:19:35","guid":{"rendered":"http:\/\/yubeen-header-clone.local\/?page_id=2817"},"modified":"2026-09-12T03:46:09","modified_gmt":"2026-09-12T03:46:09","slug":"servizio-di-garanzia","status":"publish","type":"page","link":"https:\/\/www.yubeen.com\/it\/support\/warranty-service\/","title":{"rendered":"Garanzia e Assistenza"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2817\" class=\"elementor elementor-2817\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7362d e-con-full e-flex e-con e-parent\" data-id=\"ac7362d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c2418ac e-con-full yubeen-ws-hero e-flex e-con e-child\" data-id=\"c2418ac\" data-element_type=\"container\" data-e-type=\"container\" id=\"service-process\">\n\t\t<div class=\"elementor-element elementor-element-a79e0bf e-con-full yubeen-ws-hero-inner e-flex e-con e-child\" data-id=\"a79e0bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-444e7e9 e-con-full yubeen-ws-hero-content e-flex e-con e-child\" data-id=\"444e7e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76487c3 elementor-widget elementor-widget-html\" data-id=\"76487c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"yubeen-ws-breadcrumb\" aria-label=\"Breadcrumb\">\r\n    <a href=\"\/it\/\">Home<\/a>\r\n    <span>\/<\/span>\r\n    <a href=\"\/it\/supporto\/\">Supporto<\/a>\r\n    <span>\/<\/span>\r\n    <strong>Garanzia e Assistenza<\/strong>\r\n<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<h1 data-interaction-id=\"dca22e4\" class=\"yubeen-ws-hero-title e-heading-base e-default-h1\">Garanzia &amp; centro assistenza<\/h1>\n\t\t\t\t<div class=\"elementor-element elementor-element-498ca53 yubeen-ws-hero-lead elementor-widget elementor-widget-text-editor\" data-id=\"498ca53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Trova indicazioni sulla garanzia, informazioni sul processo di assistenza e risorse di supporto post-vendita per i prodotti ottici e di imaging Yubeen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16455ce elementor-widget elementor-widget-html\" data-id=\"16455ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-hero-actions\">\r\n\r\n    <a class=\"yubeen-ws-btn yubeen-ws-btn-primary\" href=\"#service-process\">\r\n        Visualizza il processo di servizio\r\n        <span>\u2192<\/span>\r\n    <\/a>\r\n\r\n    <a class=\"yubeen-ws-btn yubeen-ws-btn-secondary\" href=\"\/it\/supporto\/contattaci\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\">\r\n        Invia richiesta di servizio\r\n        <span>\u2192<\/span>\r\n    <\/a>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eafea8 elementor-widget elementor-widget-html\" data-id=\"6eafea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-trust-notes\">\r\n\r\n    <div class=\"yubeen-ws-trust-note\">\r\n        <span>\r\n            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\r\n                <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\r\n            <\/svg>\r\n        <\/span>\r\n        <div>\r\n            <strong>Guida alla garanzia<\/strong>\r\n            <em>Informazioni sulla copertura per linea di prodotto e caso di servizio.<\/em>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"yubeen-ws-trust-note\">\r\n        <span>\r\n            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                <path d=\"M4 12a8 8 0 0 1 16 0\"><\/path>\r\n                <path d=\"M4 12v4a2 2 0 0 0 2 2h2v-6H4z\"><\/path>\r\n                <path d=\"M20 12v4a2 2 0 0 1-2 2h-2v-6h4z\"><\/path>\r\n                <path d=\"M13 19h2\"><\/path>\r\n            <\/svg>\r\n        <\/span>\r\n        <div>\r\n            <strong>Supporto post-vendita<\/strong>\r\n            <em>Supporto per problemi di prodotto, documenti e coordinamento del servizio.<\/em>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"yubeen-ws-trust-note\">\r\n        <span>\r\n            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\r\n                <path d=\"M15 3v4h4\"><\/path>\r\n                <path d=\"M8.5 12h7\"><\/path>\r\n                <path d=\"M8.5 16h5\"><\/path>\r\n            <\/svg>\r\n        <\/span>\r\n        <div>\r\n            <strong>Processo documentato<\/strong>\r\n            <em>Informazioni chiare ci aiutano a rivedere e rispondere pi\u00f9 velocemente.<\/em>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0c707c e-con-full yubeen-ws-hero-visual e-flex e-con e-child\" data-id=\"d0c707c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be38f3c elementor-widget elementor-widget-html\" data-id=\"be38f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-service-card\">\r\n\r\n    <div class=\"yubeen-ws-service-card-head\">\r\n        <span class=\"yubeen-ws-status-dot\"><\/span>\r\n\r\n        <div>\r\n            <strong>Percorso della richiesta di servizio<\/strong>\r\n            <em>Dall'invio della richiesta al follow-up del supporto<\/em>\r\n        <\/div>\r\n\r\n        <span class=\"yubeen-ws-service-badge\">Supporto<\/span>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"yubeen-ws-service-flow\">\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step is-active\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"1\u20132 business days\"\r\n            data-required=\"Model + issue details\"\r\n        >\r\n            <span>01<\/span>\r\n            <div>\r\n                <strong>Invia richiesta<\/strong>\r\n                <em>Modello del prodotto, descrizione del problema e dettagli di contatto.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"Case review\"\r\n            data-required=\"Photos \/ documents if needed\"\r\n        >\r\n            <span>02<\/span>\r\n            <div>\r\n                <strong>Dettagli revisione<\/strong>\r\n                <em>Il nostro team verifica le informazioni sul caso e le esigenze documentali.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"Support guidance\"\r\n            data-required=\"Product line & case status\"\r\n        >\r\n            <span>03<\/span>\r\n            <div>\r\n                <strong>Guida al supporto<\/strong>\r\n                <em>Forniamo il passaggio successivo in base al prodotto e al caso.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"Follow-up\"\r\n            data-required=\"Final service confirmation\"\r\n        >\r\n            <span>04<\/span>\r\n            <div>\r\n                <strong>Follow-up della risoluzione<\/strong>\r\n                <em>Coordinamento del servizio, guida alla sostituzione o documentazione.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"yubeen-ws-service-summary\">\r\n\r\n        <div>\r\n            <span>Risposta<\/span>\r\n            <strong class=\"yubeen-ws-summary-response\">1\u20132 giorni lavorativi<\/strong>\r\n        <\/div>\r\n\r\n        <div>\r\n            <span>Obbligatorio<\/span>\r\n            <strong class=\"yubeen-ws-summary-required\">Modello + dettagli del problema<\/strong>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ecfe1a e-con-full yubeen-ws-coverage-section e-flex e-con e-child\" data-id=\"9ecfe1a\" data-element_type=\"container\" data-e-type=\"container\" id=\"warranty-coverage\">\n\t\t<div class=\"elementor-element elementor-element-146f48f e-con-full yubeen-ws-coverage-inner e-flex e-con e-child\" data-id=\"146f48f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-deddb5b elementor-widget elementor-widget-html\" data-id=\"deddb5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-coverage-header\">\n\n    <span class=\"yubeen-ws-light-kicker\">COPERTURA DELLA GARANZIA<\/span>\n\n    <h2>Comprendere l'ambito prima di richiedere il servizio<\/h2>\n\n    <p>\n        La gestione della garanzia e del servizio pu\u00f2 variare in base alla linea di prodotto, al mercato, al canale di acquisto e ai dettagli del caso. Le informazioni seguenti aiutano i clienti a preparare una richiesta di servizio pi\u00f9 chiara.\n    <\/p>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573f701 elementor-widget elementor-widget-html\" data-id=\"573f701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-coverage-grid\">\n\n    <!-- =============================================================================================\n         CARD 01 \u2014 Generally Covered\n         Purpose:\n         Explain what can normally be reviewed under warranty or service support.\n    ============================================================================================== -->\n    <article class=\"yubeen-ws-coverage-card yubeen-ws-coverage-card-positive\">\n\n        <div class=\"yubeen-ws-coverage-card-head\">\n            <span class=\"yubeen-ws-coverage-icon\">\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                    <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                    <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                <\/svg>\n            <\/span>\n\n            <div>\n                <span>01<\/span>\n                <h3>Generalmente coperto<\/h3>\n            <\/div>\n        <\/div>\n\n        <p>\n            Questi casi vengono solitamente esaminati nell'ambito della garanzia applicabile o del processo di assistenza, a seconda del modello del prodotto e dei dettagli di acquisto.\n        <\/p>\n\n        <ul>\n            <li>Problemi funzionali in condizioni di utilizzo normale<\/li>\n            <li>Problemi di qualit\u00e0 del prodotto che richiedono ispezione<\/li>\n            <li>Casi tecnici o di servizio documentati<\/li>\n            <li>Richieste di supporto entro il periodo di garanzia applicabile<\/li>\n        <\/ul>\n\n    <\/article>\n\n\n    <!-- =============================================================================================\n         CARD 02 \u2014 Typically Not Covered\n         Purpose:\n         Reduce unrealistic expectations and clarify exclusions carefully.\n    ============================================================================================== -->\n    <article class=\"yubeen-ws-coverage-card yubeen-ws-coverage-card-warning\">\n\n        <div class=\"yubeen-ws-coverage-card-head\">\n            <span class=\"yubeen-ws-coverage-icon\">\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                    <path d=\"M12 9v4\"><\/path>\n                    <path d=\"M12 17h.01\"><\/path>\n                    <path d=\"M10.3 4.3 2.7 18a2 2 0 0 0 1.7 3h15.2a2 2 0 0 0 1.7-3L13.7 4.3a2 2 0 0 0-3.4 0z\"><\/path>\n                <\/svg>\n            <\/span>\n\n            <div>\n                <span>02<\/span>\n                <h3>Tipicamente non coperto<\/h3>\n            <\/div>\n        <\/div>\n\n        <p>\n            Alcune situazioni potrebbero richiedere un servizio a pagamento, una revisione separata o potrebbero non rientrare nella copertura della garanzia standard.\n        <\/p>\n\n        <ul>\n            <li>Danni causati da uso improprio o funzionamento improprio<\/li>\n            <li>Smontaggio o modifica non autorizzati<\/li>\n            <li>Danni accidentali, urti, infiltrazioni d'acqua o forze esterne<\/li>\n            <li>Prova d'acquisto mancante o informazioni sul prodotto poco chiare<\/li>\n        <\/ul>\n\n    <\/article>\n\n\n    <!-- =============================================================================================\n         CARD 03 \u2014 Information Required\n         Purpose:\n         Tell users what they should prepare before contacting the team.\n    ============================================================================================== -->\n    <article class=\"yubeen-ws-coverage-card yubeen-ws-coverage-card-info\">\n\n        <div class=\"yubeen-ws-coverage-card-head\">\n            <span class=\"yubeen-ws-coverage-icon\">\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                    <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                    <path d=\"M15 3v4h4\"><\/path>\n                    <path d=\"M8.5 12h7\"><\/path>\n                    <path d=\"M8.5 16h5\"><\/path>\n                <\/svg>\n            <\/span>\n\n            <div>\n                <span>03<\/span>\n                <h3>Informazioni richieste<\/h3>\n            <\/div>\n        <\/div>\n\n        <p>\n            Fornire informazioni chiare aiuta il nostro team a esaminare la tua richiesta pi\u00f9 rapidamente e a indirizzarla allo specialista di supporto giusto.\n        <\/p>\n\n        <ul>\n            <li>Modello del prodotto e numero di serie se disponibili<\/li>\n            <li>Canale di acquisto, data o informazioni sulla fattura<\/li>\n            <li>Descrizione del problema e condizioni di utilizzo<\/li>\n            <li>Foto, video o documenti quando necessario<\/li>\n        <\/ul>\n\n    <\/article>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c29d7d elementor-widget elementor-widget-html\" data-id=\"4c29d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-coverage-notice\">\r\n\r\n    <span class=\"yubeen-ws-notice-icon\">\r\n        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n            <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n            <path d=\"M12 8v4\"><\/path>\r\n            <path d=\"M12 16h.01\"><\/path>\r\n        <\/svg>\r\n    <\/span>\r\n\r\n    <div>\r\n        <strong>Nota importante<\/strong>\r\n        <p>\r\n            La gestione finale della garanzia dipende dal prodotto specifico, dalla documentazione di acquisto, dal risultato dell'ispezione e dall'accordo di assistenza locale. Se non sei sicuro, invia i dettagli del caso per la revisione.\r\n        <\/p>\r\n    <\/div>\r\n\r\n    <a href=\"\/it\/supporto\/contattaci\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\">\r\n        Invia richiesta di servizio\r\n        <span>\u2192<\/span>\r\n    <\/a>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d45e166 e-con-full yubeen-ws-prep-section e-flex e-con e-child\" data-id=\"d45e166\" data-element_type=\"container\" data-e-type=\"container\" id=\"service-preparation\">\n\t\t<div class=\"elementor-element elementor-element-f2a12e3 e-con-full yubeen-ws-prep-inner e-flex e-con e-child\" data-id=\"f2a12e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba96815 elementor-widget elementor-widget-html\" data-id=\"ba96815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section \r\n    class=\"yubeen-ws-prep-block\" \r\n    aria-label=\"Prepare your service request\"\r\n    data-prep-widget\r\n style=\"        --yubeen-prep-bg: url('http:\/\/yubeen-website.local\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-2026\u5e747\u67089\u65e5-09_40_11.png');        --yubeen-prep-bg-pos: 46% 50%;    \"\r\n>\r\n\r\n    <div class=\"yubeen-ws-prep-copy\">\r\n\r\n        <span class=\"yubeen-ws-prep-kicker\">PREPARAZIONE DEL SERVIZIO<\/span>\r\n\r\n        <h2>Prima di inviare una richiesta di servizio<\/h2>\r\n\r\n        <p>\r\n            Fornire informazioni complete e accurate aiuta il nostro team a esaminare il tuo caso pi\u00f9 velocemente e a fornire la soluzione pi\u00f9 adatta.\r\n        <\/p>\r\n\r\n\r\n        <div class=\"yubeen-ws-prep-checklist\">\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"1\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M4 7.5 12 3l8 4.5v9L12 21l-8-4.5z\"><\/path>\r\n                        <path d=\"M12 12 4.5 7.8\"><\/path>\r\n                        <path d=\"M12 12l7.5-4.2\"><\/path>\r\n                        <path d=\"M12 12v8.5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Informazioni sul prodotto<\/strong>\r\n                    <em>Nome del modello, numero di serie e tipo di prodotto.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">01<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"2\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M4 5h16v11H8l-4 4z\"><\/path>\r\n                        <path d=\"M8 9h8\"><\/path>\r\n                        <path d=\"M8 13h5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Descrizione del problema<\/strong>\r\n                    <em>Descrivi il problema in dettaglio e quando \u00e8 iniziato.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">02<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"3\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M6 6h15l-2 8H8z\"><\/path>\r\n                        <path d=\"M6 6 5 3H2\"><\/path>\r\n                        <circle cx=\"9\" cy=\"19\" r=\"1.5\"><\/circle>\r\n                        <circle cx=\"18\" cy=\"19\" r=\"1.5\"><\/circle>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Informazioni sull'acquisto\/canale<\/strong>\r\n                    <em>Numero dell'ordine, data di acquisto o informazioni sul rivenditore.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">03<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"4\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <rect x=\"4\" y=\"5\" width=\"16\" height=\"14\" rx=\"2\"><\/rect>\r\n                        <circle cx=\"9\" cy=\"10\" r=\"1.5\"><\/circle>\r\n                        <path d=\"M20 16l-4.5-4.5L8 19\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Foto\/video se disponibili<\/strong>\r\n                    <em>Immagini chiare ci aiutano a comprendere il problema pi\u00f9 rapidamente.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">04<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"5\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <circle cx=\"12\" cy=\"8\" r=\"4\"><\/circle>\r\n                        <path d=\"M5 21a7 7 0 0 1 14 0\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Dettagli di contatto<\/strong>\r\n                    <em>Il tuo nome, email e numero di telefono.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">05<\/span>\r\n            <\/article>\r\n\r\n        <\/div>\r\n\r\n\r\n        <div class=\"yubeen-ws-prep-note\">\r\n            <span>\r\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                    <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n                    <path d=\"M12 8v4\"><\/path>\r\n                    <path d=\"M12 16h.01\"><\/path>\r\n                <\/svg>\r\n            <\/span>\r\n\r\n            <p>\r\n                Se non sei sicuro che il tuo caso sia coperto, invia prima le informazioni disponibili.\r\n            <\/p>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"yubeen-ws-prep-visual\">\r\n\r\n        <div class=\"yubeen-ws-prep-pack\">\r\n\r\n            <div class=\"yubeen-ws-prep-pack-head\">\r\n                <span class=\"yubeen-ws-prep-pack-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M6 3h9l3 3v15H6z\"><\/path>\r\n                        <path d=\"M15 3v4h4\"><\/path>\r\n                        <path d=\"M8.5 12h7\"><\/path>\r\n                        <path d=\"M8.5 16h5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Pacchetto richiesta di servizio<\/strong>\r\n                    <em>Tutto ci\u00f2 di cui abbiamo bisogno per esaminare il tuo caso<\/em>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-pack-metrics\">\r\n\r\n                <div>\r\n                    <span>Informazioni richieste<\/span>\r\n                    <strong>5<\/strong>\r\n                    <em>elementi<\/em>\r\n                <\/div>\r\n\r\n                <div>\r\n                    <span>Stato della lista di controllo<\/span>\r\n                    <strong data-prep-status>0\/5 preparato<\/strong>\r\n                    <em>elementi controllati<\/em>\r\n                <\/div>\r\n\r\n                <div>\r\n                    <span>Risposta tipica<\/span>\r\n                    <strong>1\u20132<\/strong>\r\n                    <em>giorni lavorativi<\/em>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <div \r\n                class=\"yubeen-ws-prep-progress\" \r\n                role=\"progressbar\" \r\n                aria-valuemin=\"0\" \r\n                aria-valuemax=\"5\" \r\n                aria-valuenow=\"0\"\r\n            >\r\n                <span data-prep-progress><\/span>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-active-detail\" aria-live=\"polite\">\r\n                <span data-prep-active-index>01<\/span>\r\n\r\n                <div>\r\n                    <strong data-prep-active-title>Informazioni sul prodotto<\/strong>\r\n                    <em data-prep-active-text>Nome del modello, numero di serie e tipo di prodotto.<\/em>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-attachments\">\r\n\r\n                <strong>Allegati da preparare<\/strong>\r\n\r\n                <div class=\"yubeen-ws-prep-attachment-grid\">\r\n\r\n                    <div \r\n                        class=\"yubeen-ws-prep-attachment-card\" \r\n                        data-prep-attachment=\"Photos\" \r\n                        role=\"button\" \r\n                        tabindex=\"0\" \r\n                        aria-pressed=\"false\"\r\n                    >\r\n                        <span>\r\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                                <rect x=\"4\" y=\"5\" width=\"16\" height=\"14\" rx=\"2\"><\/rect>\r\n                                <circle cx=\"9\" cy=\"10\" r=\"1.5\"><\/circle>\r\n                                <path d=\"M20 16l-4.5-4.5L8 19\"><\/path>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <strong>Foto<\/strong>\r\n                        <em>JPG \/ PNG<\/em>\r\n                    <\/div>\r\n\r\n                    <div \r\n                        class=\"yubeen-ws-prep-attachment-card\" \r\n                        data-prep-attachment=\"Videos\" \r\n                        role=\"button\" \r\n                        tabindex=\"0\" \r\n                        aria-pressed=\"false\"\r\n                    >\r\n                        <span>\r\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                                <rect x=\"4\" y=\"5\" width=\"16\" height=\"14\" rx=\"2\"><\/rect>\r\n                                <path d=\"m10 9 5 3-5 3z\"><\/path>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <strong>Video<\/strong>\r\n                        <em>MP4 \/ MOV<\/em>\r\n                    <\/div>\r\n\r\n                    <div \r\n                        class=\"yubeen-ws-prep-attachment-card\" \r\n                        data-prep-attachment=\"Documents\" \r\n                        role=\"button\" \r\n                        tabindex=\"0\" \r\n                        aria-pressed=\"false\"\r\n                    >\r\n                        <span>\r\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\r\n                                <path d=\"M15 3v4h4\"><\/path>\r\n                                <path d=\"M8.5 12h7\"><\/path>\r\n                                <path d=\"M8.5 16h5\"><\/path>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <strong>Documenti<\/strong>\r\n                        <em>PDF\/DOC<\/em>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n                <p class=\"yubeen-ws-prep-attachment-status\" data-prep-attachment-status>\r\n                    Seleziona i tipi di allegati che puoi preparare.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-secure\">\r\n                <span>\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\r\n                        <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Sicuro e riservato<\/strong>\r\n                    <em>Le tue informazioni verranno utilizzate solo per la revisione del caso e il follow-up del servizio.<\/em>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <a class=\"yubeen-ws-prep-submit\" href=\"\/it\/supporto\/contattaci\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\" data-prep-submit>\r\n                Invia richiesta di servizio\r\n                <span>\u2192<\/span>\r\n            <\/a>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e24ab34 e-con-full yubeen-ws-routing-elementor e-flex e-con e-child\" data-id=\"e24ab34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0932687 elementor-widget elementor-widget-html\" data-id=\"0932687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"yubeen-ws-routing-section\" aria-label=\"Support routing and next actions\">\n\n    <div class=\"yubeen-ws-routing-inner\">\n\n        <!-- LEFT COPY \/ ROUTING STEPS -->\n        <div class=\"yubeen-ws-routing-copy\">\n\n            <span class=\"yubeen-ws-routing-kicker\">SUPPORTO PERCORSO<\/span>\n\n            <h2>Pronti per il passo successivo?<\/h2>\n\n            <p>\n                Scegli il percorso giusto e indirizzeremo la tua richiesta al team di supporto pi\u00f9 pertinente.\n            <\/p>\n\n\n            <div class=\"yubeen-ws-routing-steps\" aria-label=\"Support routing steps\">\n\n                <article class=\"yubeen-ws-routing-step\">\n                    <span class=\"yubeen-ws-routing-step-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h7\"><\/path>\n                            <path d=\"M8.5 16h5\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <div>\n                        <strong><span>01<\/span> Invia il tuo caso<\/strong>\n                        <em>Invia il prodotto, il problema e i dettagli di contatto di cui abbiamo bisogno.<\/em>\n                    <\/div>\n                <\/article>\n\n\n                <article class=\"yubeen-ws-routing-step\">\n                    <span class=\"yubeen-ws-routing-step-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <circle cx=\"6\" cy=\"7\" r=\"2\"><\/circle>\n                            <circle cx=\"18\" cy=\"7\" r=\"2\"><\/circle>\n                            <circle cx=\"12\" cy=\"17\" r=\"2\"><\/circle>\n                            <path d=\"M8 7h8\"><\/path>\n                            <path d=\"M7.3 8.6 11 15\"><\/path>\n                            <path d=\"M16.7 8.6 13 15\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <div>\n                        <strong><span>02<\/span> Indirizzato alla squadra giusta<\/strong>\n                        <em>Indirizziamo la tua richiesta al contatto di supporto pi\u00f9 pertinente.<\/em>\n                    <\/div>\n                <\/article>\n\n\n                <article class=\"yubeen-ws-routing-step\">\n                    <span class=\"yubeen-ws-routing-step-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <div>\n                        <strong><span>03<\/span> Inizia il follow-up<\/strong>\n                        <em>Il nostro team risponde con indicazioni, esigenze documentali o la fase successiva del servizio.<\/em>\n                    <\/div>\n                <\/article>\n\n            <\/div>\n\n\n            <div class=\"yubeen-ws-routing-note\">\n                <span>\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                        <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                        <path d=\"M12 8v4\"><\/path>\n                        <path d=\"M12 16h.01\"><\/path>\n                    <\/svg>\n                <\/span>\n\n                <div>\n                    <strong>I dettagli del caso ci aiutano a indirizzare la tua richiesta pi\u00f9 velocemente.<\/strong>\n                    <em>Utilizzeremo le tue informazioni solo per la revisione del caso e il follow-up del servizio.<\/em>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\n        <!-- RIGHT ROUTING PANEL -->\n        <div class=\"yubeen-ws-routing-panel\">\n\n            <div class=\"yubeen-ws-routing-panel-head\">\n                <span>SCEGLI LA TUA PROSSIMA AZIONE<\/span>\n\n                <span class=\"yubeen-ws-routing-secure-badge\">\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                        <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                        <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                    <\/svg>\n                    Sicuro e Confidenziale\n                <\/span>\n            <\/div>\n\n\n            <article class=\"yubeen-ws-routing-primary\">\n\n                <div class=\"yubeen-ws-routing-primary-copy\">\n\n                    <span class=\"yubeen-ws-routing-recommended\">CONSIGLIATO<\/span>\n\n                    <h3>Invia richiesta di servizio<\/h3>\n\n                    <p>\n                        Per casi di garanzia, riparazione, ispezione o problemi del prodotto.\n                    <\/p>\n\n                    <div class=\"yubeen-ws-routing-primary-points\">\n\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                                <path d=\"m8.8 12.2 2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                            Problema o malfunzionamento del prodotto\n                        <\/span>\n\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                                <path d=\"m8.8 12.2 2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                            Revisione della garanzia o del servizio\n                        <\/span>\n\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                                <path d=\"m8.8 12.2 2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                            Fornire modello, seriale e dettagli\n                        <\/span>\n\n                    <\/div>\n\n                    <!-- \n                        Main action link.\n                        Keep the wording consistent with the main action title.\n                        If your Contact Us form later has an anchor ID \"service-request\",\n                        change href=\"\/contact-us\/\" to href=\"\/contact-us\/#service-request\".\n                    -->\n                    <a class=\"yubeen-ws-routing-primary-button\" href=\"\/it\/supporto\/contattaci\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\">\n                        Invia richiesta di servizio\n                        <span>\u2192<\/span>\n                    <\/a>\n\n                <\/div>\n\n\n                <!-- \n                    Right-side core visual.\n                    The center mark is intentionally smaller and softer than the previous version\n                    to reduce visual pressure and avoid competing with the main CTA.\n                -->\n                <div class=\"yubeen-ws-routing-orbit\" aria-hidden=\"true\">\n                    <span class=\"yubeen-ws-routing-orbit-core\">\n                        <svg viewbox=\"0 0 24 24\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h5.5\"><\/path>\n                            <path d=\"M8.5 16h3.5\"><\/path>\n                            <circle cx=\"17.2\" cy=\"17.2\" r=\"3.2\"><\/circle>\n                            <path d=\"m15.8 17.2.9.9 2-2.2\"><\/path>\n                        <\/svg>\n                    <\/span>\n                    <i><\/i>\n                    <i><\/i>\n                    <i><\/i>\n                    <i><\/i>\n                <\/div>\n\n            <\/article>\n\n\n            <div class=\"yubeen-ws-routing-list\">\n\n                <a class=\"yubeen-ws-routing-row\" href=\"\/it\/supporto\/download-center\/\">\n                    <span class=\"yubeen-ws-routing-row-number\">02<\/span>\n\n                    <span class=\"yubeen-ws-routing-row-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M9 13h6\"><\/path>\n                            <path d=\"M12 10v6\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-copy\">\n                        <strong>Scarica documenti<\/strong>\n                        <em>Accedi a manuali, cataloghi, file tecnici e documenti di conformit\u00e0.<\/em>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-action\">\n                        Visualizza download\n                        <b>\u2192<\/b>\n                    <\/span>\n                <\/a>\n\n\n                <a class=\"yubeen-ws-routing-row\" href=\"\/it\/supporto\/contattaci\/\">\n                    <span class=\"yubeen-ws-routing-row-number\">03<\/span>\n\n                    <span class=\"yubeen-ws-routing-row-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-copy\">\n                        <strong>Contatta l'assistenza<\/strong>\n                        <em>Per domande generali o casi non chiari.<\/em>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-action\">\n                        Contatta la squadra\n                        <b>\u2192<\/b>\n                    <\/span>\n                <\/a>\n\n\n                <a class=\"yubeen-ws-routing-row\" href=\"#warranty-coverage\">\n                    <span class=\"yubeen-ws-routing-row-number\">04<\/span>\n\n                    <span class=\"yubeen-ws-routing-row-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                            <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-copy\">\n                        <strong>Esamina i dettagli della copertura<\/strong>\n                        <em>Controlla cosa \u00e8 tipicamente coperto, cosa non coperto e i requisiti informativi.<\/em>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-action\">\n                        Visualizza copertura\n                        <b>\u2192<\/b>\n                    <\/span>\n                <\/a>\n\n            <\/div>\n\n\n            <a class=\"yubeen-ws-routing-process-link\" href=\"#service-process\">\n                Scopri come funziona il nostro supporto\n                <span>\u2192<\/span>\n            <\/a>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home \/ Support \/ Warranty &#038; Service Warranty &amp; Service Center Find warranty guidance, service process information, and after-sales support resources for Yubeen optical and imaging products. View Service Process \u2192 Submit Service Request \u2192 Warranty Guidance Coverage information by product line and service case. After-Sales Support Support for product issues, documents, and service coordination. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2307,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2817","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/pages\/2817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/comments?post=2817"}],"version-history":[{"count":5,"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/pages\/2817\/revisions"}],"predecessor-version":[{"id":8961,"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/pages\/2817\/revisions\/8961"}],"up":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/pages\/2307"}],"wp:attachment":[{"href":"https:\/\/www.yubeen.com\/it\/wp-json\/wp\/v2\/media?parent=2817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}