{"id":2819,"date":"2026-07-07T09:20:16","date_gmt":"2026-07-07T09:20:16","guid":{"rendered":"http:\/\/yubeen-header-clone.local\/?page_id=2819"},"modified":"2026-09-12T03:06:47","modified_gmt":"2026-09-12T03:06:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.yubeen.com\/fr\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2819\" class=\"elementor elementor-2819\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6095a8d e-con-full yubeen-faq-elementor e-flex e-con e-parent\" data-id=\"6095a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cf19f elementor-widget elementor-widget-html\" data-id=\"97cf19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"yubeen-faq-section\" aria-label=\"Yubeen Optics support FAQ\">\n\n    <div class=\"yubeen-faq-inner\">\n\n        <!-- LEFT MAIN CONTENT -->\n        <main class=\"yubeen-faq-main\">\n\n            <div class=\"yubeen-faq-hero\">\n\n                <nav class=\"yubeen-faq-breadcrumb\" aria-label=\"Breadcrumb\">\n                    <a href=\"\/fr\/\">HOME<\/a>\n                    <span>\/<\/span>\n                    <a href=\"\/fr\/soutien\/\">SOUTIEN<\/a>\n                    <span>\/<\/span>\n                    <strong>FAQ<\/strong>\n                <\/nav>\n\n                \n\n                <h1>Trouvez des r\u00e9ponses plus rapidement<\/h1>\n\n                <p>\n                    Recherchez les questions courantes sur les produits Yubeen, les t\u00e9l\u00e9chargements, la garantie, les demandes de service et la coop\u00e9ration.\n                <\/p>\n\n\n                <div class=\"yubeen-faq-search\" role=\"search\">\n\n                    <span class=\"yubeen-faq-search-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <circle cx=\"11\" cy=\"11\" r=\"7\"><\/circle>\n                            <path d=\"m16.5 16.5 4 4\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <input\n                        id=\"yubeenFaqSearch\"\n                        type=\"search\"\n                        placeholder=\"Search by keyword, product model, or topic\"\n                        autocomplete=\"off\"\n                        aria-label=\"Search FAQs\"\n                    >\n\n                    <button class=\"yubeen-faq-search-clear\" type=\"button\" aria-label=\"Effacer l&#039;historique de recherche\">\n                        \u00d7\n                    <\/button>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-tabs\" aria-label=\"FAQ categories\">\n\n                    <button type=\"button\" class=\"is-active\" data-faq-filter=\"all\">\n                        All\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"warranty\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                            <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                        <\/svg>\n                        Garantie et service\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"service\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h7\"><\/path>\n                            <path d=\"M8.5 16h5\"><\/path>\n                        <\/svg>\n                        Demandes de services\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"downloads\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 4v10\"><\/path>\n                            <path d=\"m8 10 4 4 4-4\"><\/path>\n                            <path d=\"M5 20h14\"><\/path>\n                        <\/svg>\n                        T\u00e9l\u00e9chargements\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"cooperation\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M8 12h8\"><\/path>\n                            <path d=\"M9 16H7a4 4 0 0 1 0-8h2\"><\/path>\n                            <path d=\"M15 8h2a4 4 0 0 1 0 8h-2\"><\/path>\n                        <\/svg>\n                        Coop\u00e9ration\n                    <\/button>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-groups\">\n\n                <!-- CATEGORY 01 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"warranty\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>1<\/span>\n                        <h2>Garantie et service<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Warranty and Service group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupWarrantyList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupWarrantyList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"warranty\" data-keywords=\"warranty cover coverage service product issue review\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>Que couvre la garantie ?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    La couverture de la garantie d\u00e9pend de la gamme de produits, du canal d'achat et des d\u00e9tails du cas. Il inclut g\u00e9n\u00e9ralement les probl\u00e8mes de produits applicables dans le cadre du processus d'examen standard.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/service-de-garantie\/#warranty-coverage\">\n                                    Voir la couverture de la garantie\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"repair inspection covered warranty service\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>La r\u00e9paration ou l'inspection est-elle couverte par la garantie\u00a0?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    La r\u00e9paration ou l'inspection peut \u00eatre examin\u00e9e sous garantie si le probl\u00e8me est li\u00e9 \u00e0 l'\u00e9tat du produit applicable. La manutention finale d\u00e9pend du type de produit, du r\u00e9sultat de l'inspection, du dossier d'achat et des modalit\u00e9s de service locales.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/service-de-garantie\/#warranty-coverage\">\n                                    Voir la couverture de la garantie\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"not covered misuse damage unauthorized modification accident\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Quelles situations peuvent ne pas \u00eatre couvertes ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Les dommages caus\u00e9s par une mauvaise utilisation, un fonctionnement inappropri\u00e9, un d\u00e9montage ou une modification non autoris\u00e9, des dommages accidentels, un impact, une infiltration d'eau ou une preuve d'achat manquante peuvent ne pas \u00eatre couverts par la garantie standard.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"proof of purchase invoice purchase record dealer channel\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Ai-je besoin d\u2019une preuve d\u2019achat ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Une preuve d'achat, des informations sur la commande ou les d\u00e9tails du canal de distribution peuvent nous aider \u00e0 examiner votre cas avec plus de pr\u00e9cision. Si vous ne disposez pas de dossiers complets, soumettez d\u2019abord les informations disponibles.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 02 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"service\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>2<\/span>\n                        <h2>Demandes de services<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Service Requests group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupServiceList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupServiceList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"service\" data-keywords=\"information provide service request model serial issue photos videos contact\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>Quelles informations dois-je fournir lors de la soumission d\u2019une demande de service ?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    En fournissant le mod\u00e8le du produit, la description du probl\u00e8me, les informations sur l'achat ou la cha\u00eene, les photos ou vid\u00e9os si disponibles, ainsi que les coordonn\u00e9es, nous aidons notre \u00e9quipe \u00e0 examiner votre cas plus rapidement et plus pr\u00e9cis\u00e9ment.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/service-de-garantie\/#service-process\">\n                                    Afficher le processus de service\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"service process response time reply turnaround\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Combien de temps dure g\u00e9n\u00e9ralement le processus de service\u00a0?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Nous r\u00e9pondons g\u00e9n\u00e9ralement dans un d\u00e9lai de 1 \u00e0 2 jours ouvrables apr\u00e8s r\u00e9ception d'une demande claire. L'\u00e9tape suivante peut varier en fonction du type de produit, des d\u00e9tails du cas, des besoins d'inspection et de l'accord de service local.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"unsure covered submit case unclear support\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Puis-je soumettre un dossier si je ne suis pas s\u00fbr qu\u2019il soit couvert ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Oui. Si vous n'\u00eates pas s\u00fbr, soumettez d'abord les d\u00e9tails du cas disponible. Notre \u00e9quipe examinera les informations et vous guidera vers la prochaine \u00e9tape la plus appropri\u00e9e.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"after submit request follow up guidance documents repair replacement\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Que se passe-t-il une fois que j'ai soumis une demande\u00a0?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Notre \u00e9quipe d'assistance examine les informations, confirme si des d\u00e9tails suppl\u00e9mentaires sont n\u00e9cessaires et fournit des conseils, des besoins en mati\u00e8re de documentation, des suggestions de d\u00e9pannage ou la prochaine \u00e9tape de service.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 03 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"downloads\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>3<\/span>\n                        <h2>T\u00e9l\u00e9chargements<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Downloads group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupDownloadsList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupDownloadsList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"manuals download user manual product manuals\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>O\u00f9 puis-je t\u00e9l\u00e9charger les manuels des produits ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Les manuels des produits et les fichiers de support associ\u00e9s sont disponibles dans le centre de t\u00e9l\u00e9chargement. Certains fichiers peuvent d\u00e9pendre de la version du produit ou des exigences du march\u00e9.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/centre-de-telechargement\/\">\n                                    Afficher les t\u00e9l\u00e9chargements\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"technical documents catalogs datasheets product catalog\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>O\u00f9 puis-je trouver des documents techniques ou des catalogues ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Les catalogues, les informations sur les produits, les r\u00e9f\u00e9rences techniques et les supports s\u00e9lectionn\u00e9s sont disponibles via le centre de t\u00e9l\u00e9chargement.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/centre-de-telechargement\/\">\n                                    Afficher les t\u00e9l\u00e9chargements\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"certificates compliance documents CE RoHS EMC\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Des certificats ou des documents de conformit\u00e9 sont-ils disponibles\u00a0?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Les documents de conformit\u00e9 applicables peuvent \u00eatre fournis en fonction de la gamme de produits, du march\u00e9 et du type de document. Si un fichier n'est pas r\u00e9pertori\u00e9, contactez notre \u00e9quipe avec le mod\u00e8le de produit et le type de document demand\u00e9.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"missing document request file not listed download center\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Puis-je demander un document manquant ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Oui. Si le document dont vous avez besoin n'est pas r\u00e9pertori\u00e9, veuillez nous contacter en nous indiquant le mod\u00e8le du produit, le type de document et l'utilisation pr\u00e9vue. Notre \u00e9quipe v\u00e9rifiera si le fichier est disponible.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 04 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"cooperation\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>4<\/span>\n                        <h2>Coop\u00e9ration<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Cooperation group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupCooperationList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupCooperationList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"partner distributor cooperation dealer business\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Comment puis-je devenir partenaire ou distributeur ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Veuillez contacter notre \u00e9quipe commerciale internationale avec le profil de votre entreprise, votre march\u00e9, votre canal de vente et vos int\u00e9r\u00eats en mati\u00e8re de produits. Nous examinerons s\u2019il existe une opportunit\u00e9 de coop\u00e9ration appropri\u00e9e.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/contactez-nous\/\">\n                                    Contacter l'\u00e9quipe\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"dealers product information catalog materials\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Fournissez-vous des informations sur les produits aux revendeurs\u00a0?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Oui. Des catalogues de produits, des informations sur les mod\u00e8les, des r\u00e9f\u00e9rences techniques s\u00e9lectionn\u00e9es et des documents de support peuvent \u00eatre fournis pour des discussions commerciales qualifi\u00e9es.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/centre-de-telechargement\/\">\n                                    Afficher les t\u00e9l\u00e9chargements\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"custom optical solution projects customization project based\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Puis-je demander des projets de solutions optiques personnalis\u00e9es\u00a0?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Yubeen peut discuter d'une personnalisation bas\u00e9e sur un projet s\u00e9lectionn\u00e9 en fonction du type de produit, des exigences techniques et de l'\u00e9tendue de la coop\u00e9ration.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"business cooperation contact sales team international\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00c0 qui dois-je m\u2019adresser pour une coop\u00e9ration commerciale ?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Pour toute demande de coop\u00e9ration, veuillez contacter Yubeen Optics via la page Contactez-nous ou le contact professionnel indiqu\u00e9 sur le site Web.\n                                <\/p>\n\n                                <a href=\"\/fr\/soutien\/contactez-nous\/\">\n                                    Contacter l'\u00e9quipe\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-empty\" hidden>\n                <strong>Aucune question correspondante trouv\u00e9e.<\/strong>\n                <span>Essayez un autre mot-cl\u00e9 ou contactez notre \u00e9quipe d'assistance pour obtenir de l'aide.<\/span>\n                <a href=\"\/fr\/soutien\/contactez-nous\/\">Contacter l'assistance <i>\u2192<\/i><\/a>\n            <\/div>\n\n        <\/main>\n\n\n        <!-- RIGHT HELP PANEL -->\n        <aside class=\"yubeen-faq-side\" aria-label=\"FAQ support actions\">\n\n            <div class=\"yubeen-faq-help-card\">\n\n                <div class=\"yubeen-faq-help-head\">\n                    <div>\n                        <h2>Vous avez encore besoin d'aide ?<\/h2>\n                        <p>\n                            Choisissez le chemin le plus direct et nous acheminerons votre demande vers le bon contact d'assistance.\n                        <\/p>\n                    <\/div>\n\n                    <span>\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n                <\/div>\n\n\n                <div class=\"yubeen-faq-action-list\">\n\n                    <a href=\"\/fr\/soutien\/contactez-nous\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                                <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                                <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                                <path d=\"M13 20h2\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Contacter l'assistance<\/strong>\n                            <em>Pour des questions g\u00e9n\u00e9rales ou des cas peu clairs.<\/em>\n                            <b>Contacter l'\u00e9quipe \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/fr\/soutien\/contactez-nous\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=FAQ&amp;support-stage=Service%20Request#thermal-inquiry-form\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Soumettre une demande de service<\/strong>\n                            <em>Pour les probl\u00e8mes de produit, l\u2019examen de la garantie ou l\u2019inspection.<\/em>\n                            <b>Soumettre la demande \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/fr\/soutien\/centre-de-telechargement\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>T\u00e9l\u00e9charger des documents<\/strong>\n                            <em>Acc\u00e9dez aux manuels, catalogues et fichiers techniques.<\/em>\n                            <b>Afficher les t\u00e9l\u00e9chargements \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-popular\">\n\n                    <h3>Liens populaires<\/h3>\n\n                    <a href=\"\/fr\/soutien\/service-de-garantie\/#warranty-coverage\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                                <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Couverture de la garantie<\/strong>\n                            <em>Comprenez ce qui est couvert et pour combien de temps.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/fr\/soutien\/service-de-garantie\/#service-process\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Pr\u00e9sentation du processus de service<\/strong>\n                            <em>D\u00e9couvrez comment nous traitons votre demande \u00e9tape par \u00e9tape.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/fr\/soutien\/centre-de-telechargement\/\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Centre de t\u00e9l\u00e9chargement<\/strong>\n                            <em>Parcourez les manuels, les catalogues et les fichiers techniques.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n                <\/div>\n\n            <\/div>\n\n        <\/aside>\n\n    <\/div>\n\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HOME \/ SUPPORT \/ FAQ Find Answers Faster Search common questions about Yubeen products, downloads, warranty, service requests, and cooperation. \u00d7 All Warranty &amp; Service Service Requests Downloads Cooperation 1 Warranty &amp; Service \u2212 Q What does the warranty cover? \u2212 Warranty coverage depends on product line, purchase channel, and case details. It usually includes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2307,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":5,"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":8933,"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/pages\/2819\/revisions\/8933"}],"up":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/pages\/2307"}],"wp:attachment":[{"href":"https:\/\/www.yubeen.com\/fr\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}