{"id":2819,"date":"2026-07-07T09:20:16","date_gmt":"2026-07-07T09:20:16","guid":{"rendered":"http:\/\/yubeen-header-clone.local\/?page_id=2819"},"modified":"2026-09-12T03:06:47","modified_gmt":"2026-09-12T03:06:47","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.yubeen.com\/es\/support\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2819\" class=\"elementor elementor-2819\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6095a8d e-con-full yubeen-faq-elementor e-flex e-con e-parent\" data-id=\"6095a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cf19f elementor-widget elementor-widget-html\" data-id=\"97cf19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"yubeen-faq-section\" aria-label=\"Yubeen Optics support FAQ\">\n\n    <div class=\"yubeen-faq-inner\">\n\n        <!-- LEFT MAIN CONTENT -->\n        <main class=\"yubeen-faq-main\">\n\n            <div class=\"yubeen-faq-hero\">\n\n                <nav class=\"yubeen-faq-breadcrumb\" aria-label=\"Breadcrumb\">\n                    <a href=\"\/es\/\">HOME<\/a>\n                    <span>\/<\/span>\n                    <a href=\"\/es\/soporte\/\">SOPORTE<\/a>\n                    <span>\/<\/span>\n                    <strong>Preguntas frecuentes<\/strong>\n                <\/nav>\n\n                \n\n                <h1>Encuentre respuestas m\u00e1s r\u00e1pido<\/h1>\n\n                <p>\n                    Busque preguntas comunes sobre productos, descargas, garant\u00eda, solicitudes de servicio y cooperaci\u00f3n de Yubeen.\n                <\/p>\n\n\n                <div class=\"yubeen-faq-search\" role=\"search\">\n\n                    <span class=\"yubeen-faq-search-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <circle cx=\"11\" cy=\"11\" r=\"7\"><\/circle>\n                            <path d=\"m16.5 16.5 4 4\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <input\n                        id=\"yubeenFaqSearch\"\n                        type=\"search\"\n                        placeholder=\"Search by keyword, product model, or topic\"\n                        autocomplete=\"off\"\n                        aria-label=\"Search FAQs\"\n                    >\n\n                    <button class=\"yubeen-faq-search-clear\" type=\"button\" aria-label=\"Borrar historial de b\u00fasqueda\">\n                        \u00d7\n                    <\/button>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-tabs\" aria-label=\"FAQ categories\">\n\n                    <button type=\"button\" class=\"is-active\" data-faq-filter=\"all\">\n                        All\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"warranty\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                            <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                        <\/svg>\n                        Garant\u00eda y servicio\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"service\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h7\"><\/path>\n                            <path d=\"M8.5 16h5\"><\/path>\n                        <\/svg>\n                        Solicitudes de servicio\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"downloads\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 4v10\"><\/path>\n                            <path d=\"m8 10 4 4 4-4\"><\/path>\n                            <path d=\"M5 20h14\"><\/path>\n                        <\/svg>\n                        Descargas\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"cooperation\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M8 12h8\"><\/path>\n                            <path d=\"M9 16H7a4 4 0 0 1 0-8h2\"><\/path>\n                            <path d=\"M15 8h2a4 4 0 0 1 0 8h-2\"><\/path>\n                        <\/svg>\n                        Cooperaci\u00f3n\n                    <\/button>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-groups\">\n\n                <!-- CATEGORY 01 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"warranty\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>1<\/span>\n                        <h2>Garant\u00eda y servicio<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Warranty and Service group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupWarrantyList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupWarrantyList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"warranty\" data-keywords=\"warranty cover coverage service product issue review\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>\u00bfQu\u00e9 cubre la garant\u00eda?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    La cobertura de la garant\u00eda depende de la l\u00ednea de productos, el canal de compra y los detalles del caso. Por lo general, incluye problemas de productos aplicables seg\u00fan el proceso de revisi\u00f3n est\u00e1ndar.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/warranty-service\/#warranty-coverage\">\n                                    Ver cobertura de garant\u00eda\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"repair inspection covered warranty service\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfLa reparaci\u00f3n o inspecci\u00f3n est\u00e1 cubierta por la garant\u00eda?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    La reparaci\u00f3n o inspecci\u00f3n se puede revisar bajo garant\u00eda si el problema est\u00e1 relacionado con una condici\u00f3n aplicable del producto. El manejo final depende del tipo de producto, el resultado de la inspecci\u00f3n, el registro de compra y el acuerdo de servicio local.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/warranty-service\/#warranty-coverage\">\n                                    Ver cobertura de garant\u00eda\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"not covered misuse damage unauthorized modification accident\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfQu\u00e9 situaciones pueden no estar cubiertas?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Los da\u00f1os causados por mal uso, funcionamiento inadecuado, desmontaje o modificaci\u00f3n no autorizados, da\u00f1os accidentales, impactos, entrada de agua o prueba de compra faltante pueden quedar fuera de la cobertura de garant\u00eda est\u00e1ndar.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"proof of purchase invoice purchase record dealer channel\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfNecesito comprobante de compra?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    El comprobante de compra, la informaci\u00f3n del pedido o los detalles del canal del distribuidor pueden ayudarnos a revisar su caso con mayor precisi\u00f3n. Si no tiene registros completos, env\u00ede primero la informaci\u00f3n disponible.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 02 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"service\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>2<\/span>\n                        <h2>Solicitudes de servicio<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Service Requests group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupServiceList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupServiceList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"service\" data-keywords=\"information provide service request model serial issue photos videos contact\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>\u00bfQu\u00e9 informaci\u00f3n debo proporcionar al enviar una solicitud de servicio?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    Proporcionar el modelo del producto, la descripci\u00f3n del problema, la informaci\u00f3n de compra o canal, las fotos o videos si est\u00e1n disponibles y la informaci\u00f3n de contacto ayuda a nuestro equipo a revisar su caso de manera m\u00e1s r\u00e1pida y precisa.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/warranty-service\/#service-process\">\n                                    Ver proceso de servicio\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"service process response time reply turnaround\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfCu\u00e1nto tiempo suele tardar el proceso de servicio?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Por lo general, respondemos dentro de 1 a 2 d\u00edas h\u00e1biles despu\u00e9s de recibir una solicitud clara. El siguiente paso puede variar seg\u00fan el tipo de producto, los detalles del caso, las necesidades de inspecci\u00f3n y el acuerdo de servicio local.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"unsure covered submit case unclear support\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfPuedo presentar un caso si no estoy seguro de si est\u00e1 cubierto?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    S\u00ed. Si no est\u00e1 seguro, env\u00ede primero los detalles del caso disponibles. Nuestro equipo revisar\u00e1 la informaci\u00f3n y lo guiar\u00e1 al siguiente paso m\u00e1s apropiado.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"after submit request follow up guidance documents repair replacement\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfQu\u00e9 sucede despu\u00e9s de enviar una solicitud?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Nuestro equipo de soporte revisa la informaci\u00f3n, confirma si se necesitan m\u00e1s detalles y brinda orientaci\u00f3n, necesidades de documentaci\u00f3n, sugerencias para la soluci\u00f3n de problemas o el siguiente paso del servicio.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 03 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"downloads\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>3<\/span>\n                        <h2>Descargas<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Downloads group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupDownloadsList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupDownloadsList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"manuals download user manual product manuals\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfD\u00f3nde puedo descargar manuales de productos?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Los manuales de productos y los archivos de soporte relacionados se pueden encontrar en el Centro de descargas. Algunos archivos pueden depender de la versi\u00f3n del producto o de los requisitos del mercado.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/centro-de-descargas\/\">\n                                    Ver descargas\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"technical documents catalogs datasheets product catalog\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfD\u00f3nde puedo encontrar documentos t\u00e9cnicos o cat\u00e1logos?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Cat\u00e1logos, informaci\u00f3n de productos, referencias t\u00e9cnicas y materiales de soporte seleccionados est\u00e1n disponibles a trav\u00e9s del Centro de descargas.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/centro-de-descargas\/\">\n                                    Ver descargas\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"certificates compliance documents CE RoHS EMC\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfHay certificados o documentos de cumplimiento disponibles?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Es posible que se proporcionen documentos de cumplimiento aplicables seg\u00fan la l\u00ednea de productos, el mercado y el tipo de documento. Si un archivo no aparece en la lista, comun\u00edquese con nuestro equipo con el modelo del producto y el tipo de documento solicitado.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"missing document request file not listed download center\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfPuedo solicitar un documento faltante?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    S\u00ed. Si el documento que necesita no aparece en la lista, comun\u00edquese con nosotros con el modelo del producto, el tipo de documento y el uso previsto. Nuestro equipo comprobar\u00e1 si el archivo est\u00e1 disponible.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 04 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"cooperation\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>4<\/span>\n                        <h2>Cooperaci\u00f3n<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Cooperation group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupCooperationList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupCooperationList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"partner distributor cooperation dealer business\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfC\u00f3mo puedo convertirme en socio o distribuidor?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Comun\u00edquese con nuestro equipo de negocios internacionales con el perfil de su empresa, mercado, canal de ventas e intereses de productos. Revisaremos si existe una oportunidad de cooperaci\u00f3n adecuada.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/contactenos\/\">\n                                    Equipo de contacto\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"dealers product information catalog materials\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfProporcionan informaci\u00f3n del producto a los distribuidores?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    S\u00ed. Se pueden proporcionar cat\u00e1logos de productos, informaci\u00f3n de modelos, referencias t\u00e9cnicas seleccionadas y materiales de soporte para discusiones comerciales calificadas.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/centro-de-descargas\/\">\n                                    Ver descargas\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"custom optical solution projects customization project based\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfPuedo solicitar proyectos de soluciones \u00f3pticas personalizados?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Yubeen puede analizar la personalizaci\u00f3n basada en proyectos seleccionados seg\u00fan el tipo de producto, los requisitos t\u00e9cnicos y el alcance de la cooperaci\u00f3n.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"business cooperation contact sales team international\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>\u00bfA qui\u00e9n debo contactar para la cooperaci\u00f3n empresarial?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Para consultas de cooperaci\u00f3n, comun\u00edquese con Yubeen Optics a trav\u00e9s de la p\u00e1gina Cont\u00e1ctenos o el contacto comercial que figura en el sitio web.\n                                <\/p>\n\n                                <a href=\"\/es\/soporte\/contactenos\/\">\n                                    Equipo de contacto\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-empty\" hidden>\n                <strong>No se encontraron preguntas coincidentes.<\/strong>\n                <span>Pruebe con otra palabra clave o comun\u00edquese con nuestro equipo de soporte para obtener ayuda.<\/span>\n                <a href=\"\/es\/soporte\/contactenos\/\">Contactar con soporte <i>\u2192<\/i><\/a>\n            <\/div>\n\n        <\/main>\n\n\n        <!-- RIGHT HELP PANEL -->\n        <aside class=\"yubeen-faq-side\" aria-label=\"FAQ support actions\">\n\n            <div class=\"yubeen-faq-help-card\">\n\n                <div class=\"yubeen-faq-help-head\">\n                    <div>\n                        <h2>\u00bfA\u00fan necesitas ayuda?<\/h2>\n                        <p>\n                            Elija la ruta m\u00e1s directa y dirigiremos su solicitud al contacto de soporte adecuado.\n                        <\/p>\n                    <\/div>\n\n                    <span>\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n                <\/div>\n\n\n                <div class=\"yubeen-faq-action-list\">\n\n                    <a href=\"\/es\/soporte\/contactenos\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                                <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                                <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                                <path d=\"M13 20h2\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Contactar con soporte<\/strong>\n                            <em>Para preguntas generales o casos poco claros.<\/em>\n                            <b>Equipo de contacto \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/es\/soporte\/contactenos\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=FAQ&amp;support-stage=Service%20Request#thermal-inquiry-form\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Enviar solicitud de servicio<\/strong>\n                            <em>Para problemas de productos, revisi\u00f3n de garant\u00eda o inspecci\u00f3n.<\/em>\n                            <b>Enviar solicitud \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/es\/soporte\/centro-de-descargas\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Descargar Documentos<\/strong>\n                            <em>Acceda a manuales, cat\u00e1logos y archivos t\u00e9cnicos.<\/em>\n                            <b>Ver descargas \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-popular\">\n\n                    <h3>Enlaces populares<\/h3>\n\n                    <a href=\"\/es\/soporte\/warranty-service\/#warranty-coverage\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                                <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Cobertura de garant\u00eda<\/strong>\n                            <em>Comprenda qu\u00e9 est\u00e1 cubierto y por cu\u00e1nto tiempo.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/es\/soporte\/warranty-service\/#service-process\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Descripci\u00f3n general del proceso de servicio<\/strong>\n                            <em>Vea c\u00f3mo gestionamos su solicitud paso a paso.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/es\/soporte\/centro-de-descargas\/\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Centro de descargas<\/strong>\n                            <em>Explore manuales, cat\u00e1logos y archivos t\u00e9cnicos.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n                <\/div>\n\n            <\/div>\n\n        <\/aside>\n\n    <\/div>\n\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HOME \/ SUPPORT \/ FAQ Find Answers Faster Search common questions about Yubeen products, downloads, warranty, service requests, and cooperation. \u00d7 All Warranty &amp; Service Service Requests Downloads Cooperation 1 Warranty &amp; Service \u2212 Q What does the warranty cover? \u2212 Warranty coverage depends on product line, purchase channel, and case details. It usually includes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2307,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":5,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":8933,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2819\/revisions\/8933"}],"up":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2307"}],"wp:attachment":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}