{"id":2817,"date":"2026-07-07T09:19:35","date_gmt":"2026-07-07T09:19:35","guid":{"rendered":"http:\/\/yubeen-header-clone.local\/?page_id=2817"},"modified":"2026-09-12T03:46:09","modified_gmt":"2026-09-12T03:46:09","slug":"warranty-service","status":"publish","type":"page","link":"https:\/\/www.yubeen.com\/es\/support\/warranty-service\/","title":{"rendered":"Garant\u00eda y servicio"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2817\" class=\"elementor elementor-2817\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7362d e-con-full e-flex e-con e-parent\" data-id=\"ac7362d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c2418ac e-con-full yubeen-ws-hero e-flex e-con e-child\" data-id=\"c2418ac\" data-element_type=\"container\" data-e-type=\"container\" id=\"service-process\">\n\t\t<div class=\"elementor-element elementor-element-a79e0bf e-con-full yubeen-ws-hero-inner e-flex e-con e-child\" data-id=\"a79e0bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-444e7e9 e-con-full yubeen-ws-hero-content e-flex e-con e-child\" data-id=\"444e7e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76487c3 elementor-widget elementor-widget-html\" data-id=\"76487c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"yubeen-ws-breadcrumb\" aria-label=\"Breadcrumb\">\r\n    <a href=\"\/es\/\">Inicio<\/a>\r\n    <span>\/<\/span>\r\n    <a href=\"\/es\/soporte\/\">Soporte<\/a>\r\n    <span>\/<\/span>\r\n    <strong>Garant\u00eda y servicio<\/strong>\r\n<\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<h1 data-interaction-id=\"dca22e4\" class=\"yubeen-ws-hero-title e-heading-base e-default-h1\">Garant\u00eda &amp; centro de servicio<\/h1>\n\t\t\t\t<div class=\"elementor-element elementor-element-498ca53 yubeen-ws-hero-lead elementor-widget elementor-widget-text-editor\" data-id=\"498ca53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Encuentre orientaci\u00f3n sobre garant\u00eda, informaci\u00f3n sobre procesos de servicio y recursos de soporte posventa para productos \u00f3pticos y de im\u00e1genes de Yubeen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16455ce elementor-widget elementor-widget-html\" data-id=\"16455ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-hero-actions\">\r\n\r\n    <a class=\"yubeen-ws-btn yubeen-ws-btn-primary\" href=\"#service-process\">\r\n        Ver proceso de servicio\r\n        <span>\u2192<\/span>\r\n    <\/a>\r\n\r\n    <a class=\"yubeen-ws-btn yubeen-ws-btn-secondary\" href=\"\/es\/soporte\/contactenos\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\">\r\n        Enviar solicitud de servicio\r\n        <span>\u2192<\/span>\r\n    <\/a>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eafea8 elementor-widget elementor-widget-html\" data-id=\"6eafea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-trust-notes\">\r\n\r\n    <div class=\"yubeen-ws-trust-note\">\r\n        <span>\r\n            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\r\n                <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\r\n            <\/svg>\r\n        <\/span>\r\n        <div>\r\n            <strong>Gu\u00eda de garant\u00eda<\/strong>\r\n            <em>Informaci\u00f3n de cobertura por l\u00ednea de producto y caso de servicio.<\/em>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"yubeen-ws-trust-note\">\r\n        <span>\r\n            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                <path d=\"M4 12a8 8 0 0 1 16 0\"><\/path>\r\n                <path d=\"M4 12v4a2 2 0 0 0 2 2h2v-6H4z\"><\/path>\r\n                <path d=\"M20 12v4a2 2 0 0 1-2 2h-2v-6h4z\"><\/path>\r\n                <path d=\"M13 19h2\"><\/path>\r\n            <\/svg>\r\n        <\/span>\r\n        <div>\r\n            <strong>Soporte posventa<\/strong>\r\n            <em>Soporte para temas de productos, documentos y coordinaci\u00f3n de servicios.<\/em>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"yubeen-ws-trust-note\">\r\n        <span>\r\n            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\r\n                <path d=\"M15 3v4h4\"><\/path>\r\n                <path d=\"M8.5 12h7\"><\/path>\r\n                <path d=\"M8.5 16h5\"><\/path>\r\n            <\/svg>\r\n        <\/span>\r\n        <div>\r\n            <strong>Proceso documentado<\/strong>\r\n            <em>La informaci\u00f3n clara nos ayuda a revisar y responder m\u00e1s r\u00e1pido.<\/em>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0c707c e-con-full yubeen-ws-hero-visual e-flex e-con e-child\" data-id=\"d0c707c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be38f3c elementor-widget elementor-widget-html\" data-id=\"be38f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-service-card\">\r\n\r\n    <div class=\"yubeen-ws-service-card-head\">\r\n        <span class=\"yubeen-ws-status-dot\"><\/span>\r\n\r\n        <div>\r\n            <strong>Ruta de solicitud de servicio<\/strong>\r\n            <em>Desde el env\u00edo de solicitudes hasta el seguimiento del soporte<\/em>\r\n        <\/div>\r\n\r\n        <span class=\"yubeen-ws-service-badge\">Soporte<\/span>\r\n    <\/div>\r\n\r\n\r\n    <div class=\"yubeen-ws-service-flow\">\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step is-active\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"1\u20132 business days\"\r\n            data-required=\"Model + issue details\"\r\n        >\r\n            <span>01<\/span>\r\n            <div>\r\n                <strong>Enviar solicitud<\/strong>\r\n                <em>Modelo de producto, descripci\u00f3n del problema y datos de contacto.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"Case review\"\r\n            data-required=\"Photos \/ documents if needed\"\r\n        >\r\n            <span>02<\/span>\r\n            <div>\r\n                <strong>Detalles de la revisi\u00f3n<\/strong>\r\n                <em>Nuestro equipo verifica la informaci\u00f3n del caso y las necesidades documentales.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"Support guidance\"\r\n            data-required=\"Product line & case status\"\r\n        >\r\n            <span>03<\/span>\r\n            <div>\r\n                <strong>Orientaci\u00f3n de soporte<\/strong>\r\n                <em>Proporcionamos el siguiente paso seg\u00fan el producto y el caso.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <div \r\n            class=\"yubeen-ws-service-step\"\r\n            role=\"button\"\r\n            tabindex=\"0\"\r\n            data-response=\"Follow-up\"\r\n            data-required=\"Final service confirmation\"\r\n        >\r\n            <span>04<\/span>\r\n            <div>\r\n                <strong>Seguimiento de resoluci\u00f3n<\/strong>\r\n                <em>Coordinaci\u00f3n de servicios, orientaci\u00f3n de reemplazo o documentaci\u00f3n.<\/em>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"yubeen-ws-service-summary\">\r\n\r\n        <div>\r\n            <span>Respuesta<\/span>\r\n            <strong class=\"yubeen-ws-summary-response\">1 a 2 d\u00edas h\u00e1biles<\/strong>\r\n        <\/div>\r\n\r\n        <div>\r\n            <span>Requerido<\/span>\r\n            <strong class=\"yubeen-ws-summary-required\">Modelo + detalles del problema<\/strong>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9ecfe1a e-con-full yubeen-ws-coverage-section e-flex e-con e-child\" data-id=\"9ecfe1a\" data-element_type=\"container\" data-e-type=\"container\" id=\"warranty-coverage\">\n\t\t<div class=\"elementor-element elementor-element-146f48f e-con-full yubeen-ws-coverage-inner e-flex e-con e-child\" data-id=\"146f48f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-deddb5b elementor-widget elementor-widget-html\" data-id=\"deddb5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-coverage-header\">\n\n    <span class=\"yubeen-ws-light-kicker\">COBERTURA DE GARANT\u00cdA<\/span>\n\n    <h2>Comprenda el alcance antes de solicitar el servicio<\/h2>\n\n    <p>\n        La gesti\u00f3n de la garant\u00eda y el servicio puede variar seg\u00fan la l\u00ednea de productos, el mercado, el canal de compra y los detalles del caso. La siguiente informaci\u00f3n ayuda a los clientes a preparar una solicitud de servicio m\u00e1s clara.\n    <\/p>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573f701 elementor-widget elementor-widget-html\" data-id=\"573f701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-coverage-grid\">\n\n    <!-- =============================================================================================\n         CARD 01 \u2014 Generally Covered\n         Purpose:\n         Explain what can normally be reviewed under warranty or service support.\n    ============================================================================================== -->\n    <article class=\"yubeen-ws-coverage-card yubeen-ws-coverage-card-positive\">\n\n        <div class=\"yubeen-ws-coverage-card-head\">\n            <span class=\"yubeen-ws-coverage-icon\">\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                    <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                    <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                <\/svg>\n            <\/span>\n\n            <div>\n                <span>01<\/span>\n                <h3>Generalmente cubierto<\/h3>\n            <\/div>\n        <\/div>\n\n        <p>\n            Estos casos generalmente se revisan bajo el proceso de servicio o garant\u00eda aplicable, seg\u00fan el modelo del producto y los detalles de compra.\n        <\/p>\n\n        <ul>\n            <li>Problemas funcionales bajo uso normal<\/li>\n            <li>Problemas de calidad del producto que requieren inspecci\u00f3n.<\/li>\n            <li>Casos t\u00e9cnicos o de servicio documentados<\/li>\n            <li>Solicitudes de soporte dentro del per\u00edodo de garant\u00eda aplicable<\/li>\n        <\/ul>\n\n    <\/article>\n\n\n    <!-- =============================================================================================\n         CARD 02 \u2014 Typically Not Covered\n         Purpose:\n         Reduce unrealistic expectations and clarify exclusions carefully.\n    ============================================================================================== -->\n    <article class=\"yubeen-ws-coverage-card yubeen-ws-coverage-card-warning\">\n\n        <div class=\"yubeen-ws-coverage-card-head\">\n            <span class=\"yubeen-ws-coverage-icon\">\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                    <path d=\"M12 9v4\"><\/path>\n                    <path d=\"M12 17h.01\"><\/path>\n                    <path d=\"M10.3 4.3 2.7 18a2 2 0 0 0 1.7 3h15.2a2 2 0 0 0 1.7-3L13.7 4.3a2 2 0 0 0-3.4 0z\"><\/path>\n                <\/svg>\n            <\/span>\n\n            <div>\n                <span>02<\/span>\n                <h3>Normalmente no est\u00e1 cubierto<\/h3>\n            <\/div>\n        <\/div>\n\n        <p>\n            Algunas situaciones pueden requerir servicio pago, revisi\u00f3n por separado o pueden quedar fuera de la cobertura de garant\u00eda est\u00e1ndar.\n        <\/p>\n\n        <ul>\n            <li>Da\u00f1os causados por mal uso o operaci\u00f3n inadecuada<\/li>\n            <li>Desmontaje o modificaci\u00f3n no autorizados<\/li>\n            <li>Da\u00f1o accidental, impacto, entrada de agua o fuerza externa<\/li>\n            <li>Falta comprobante de compra o informaci\u00f3n del producto poco clara<\/li>\n        <\/ul>\n\n    <\/article>\n\n\n    <!-- =============================================================================================\n         CARD 03 \u2014 Information Required\n         Purpose:\n         Tell users what they should prepare before contacting the team.\n    ============================================================================================== -->\n    <article class=\"yubeen-ws-coverage-card yubeen-ws-coverage-card-info\">\n\n        <div class=\"yubeen-ws-coverage-card-head\">\n            <span class=\"yubeen-ws-coverage-icon\">\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                    <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                    <path d=\"M15 3v4h4\"><\/path>\n                    <path d=\"M8.5 12h7\"><\/path>\n                    <path d=\"M8.5 16h5\"><\/path>\n                <\/svg>\n            <\/span>\n\n            <div>\n                <span>03<\/span>\n                <h3>Informaci\u00f3n requerida<\/h3>\n            <\/div>\n        <\/div>\n\n        <p>\n            Proporcionar informaci\u00f3n clara ayuda a nuestro equipo a revisar su solicitud m\u00e1s r\u00e1pido y enviarla al especialista de soporte adecuado.\n        <\/p>\n\n        <ul>\n            <li>Modelo del producto y n\u00famero de serie, si est\u00e1n disponibles<\/li>\n            <li>Canal de compra, fecha o informaci\u00f3n de factura<\/li>\n            <li>Descripci\u00f3n del problema y condiciones de uso.<\/li>\n            <li>Fotos, v\u00eddeos o documentos cuando sea necesario.<\/li>\n        <\/ul>\n\n    <\/article>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c29d7d elementor-widget elementor-widget-html\" data-id=\"4c29d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"yubeen-ws-coverage-notice\">\r\n\r\n    <span class=\"yubeen-ws-notice-icon\">\r\n        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n            <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n            <path d=\"M12 8v4\"><\/path>\r\n            <path d=\"M12 16h.01\"><\/path>\r\n        <\/svg>\r\n    <\/span>\r\n\r\n    <div>\r\n        <strong>Nota importante<\/strong>\r\n        <p>\r\n            El manejo de la garant\u00eda final depende del producto espec\u00edfico, el registro de compra, el resultado de la inspecci\u00f3n y el acuerdo de servicio local. Si no est\u00e1 seguro, env\u00ede los detalles del caso para su revisi\u00f3n.\r\n        <\/p>\r\n    <\/div>\r\n\r\n    <a href=\"\/es\/soporte\/contactenos\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\">\r\n        Enviar solicitud de servicio\r\n        <span>\u2192<\/span>\r\n    <\/a>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d45e166 e-con-full yubeen-ws-prep-section e-flex e-con e-child\" data-id=\"d45e166\" data-element_type=\"container\" data-e-type=\"container\" id=\"service-preparation\">\n\t\t<div class=\"elementor-element elementor-element-f2a12e3 e-con-full yubeen-ws-prep-inner e-flex e-con e-child\" data-id=\"f2a12e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba96815 elementor-widget elementor-widget-html\" data-id=\"ba96815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section \r\n    class=\"yubeen-ws-prep-block\" \r\n    aria-label=\"Prepare your service request\"\r\n    data-prep-widget\r\n style=\"        --yubeen-prep-bg: url('http:\/\/yubeen-website.local\/wp-content\/uploads\/2026\/07\/ChatGPT-Image-2026\u5e747\u67089\u65e5-09_40_11.png');        --yubeen-prep-bg-pos: 46% 50%;    \"\r\n>\r\n\r\n    <div class=\"yubeen-ws-prep-copy\">\r\n\r\n        <span class=\"yubeen-ws-prep-kicker\">PREPARACI\u00d3N DEL SERVICIO<\/span>\r\n\r\n        <h2>Antes de enviar una solicitud de servicio<\/h2>\r\n\r\n        <p>\r\n            Proporcionar informaci\u00f3n completa y precisa ayuda a nuestro equipo a revisar su caso m\u00e1s r\u00e1pido y brindar la soluci\u00f3n m\u00e1s adecuada.\r\n        <\/p>\r\n\r\n\r\n        <div class=\"yubeen-ws-prep-checklist\">\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"1\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M4 7.5 12 3l8 4.5v9L12 21l-8-4.5z\"><\/path>\r\n                        <path d=\"M12 12 4.5 7.8\"><\/path>\r\n                        <path d=\"M12 12l7.5-4.2\"><\/path>\r\n                        <path d=\"M12 12v8.5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Informaci\u00f3n del producto<\/strong>\r\n                    <em>Nombre del modelo, n\u00famero de serie y tipo de producto.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">01<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"2\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M4 5h16v11H8l-4 4z\"><\/path>\r\n                        <path d=\"M8 9h8\"><\/path>\r\n                        <path d=\"M8 13h5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Descripci\u00f3n del problema<\/strong>\r\n                    <em>Describa el problema en detalle y cu\u00e1ndo comenz\u00f3.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">02<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"3\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M6 6h15l-2 8H8z\"><\/path>\r\n                        <path d=\"M6 6 5 3H2\"><\/path>\r\n                        <circle cx=\"9\" cy=\"19\" r=\"1.5\"><\/circle>\r\n                        <circle cx=\"18\" cy=\"19\" r=\"1.5\"><\/circle>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Compra \/ Informaci\u00f3n del canal<\/strong>\r\n                    <em>N\u00famero de pedido, fecha de compra o informaci\u00f3n del distribuidor.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">03<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"4\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <rect x=\"4\" y=\"5\" width=\"16\" height=\"14\" rx=\"2\"><\/rect>\r\n                        <circle cx=\"9\" cy=\"10\" r=\"1.5\"><\/circle>\r\n                        <path d=\"M20 16l-4.5-4.5L8 19\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Fotos\/Videos si est\u00e1n disponibles<\/strong>\r\n                    <em>Las im\u00e1genes claras nos ayudan a comprender el problema m\u00e1s r\u00e1pidamente.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">04<\/span>\r\n            <\/article>\r\n\r\n\r\n            <article \r\n                class=\"yubeen-ws-prep-check-item\" \r\n                data-prep-step=\"5\" \r\n                role=\"button\" \r\n                tabindex=\"0\" \r\n                aria-pressed=\"false\"\r\n            >\r\n                <span class=\"yubeen-ws-prep-check-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <circle cx=\"12\" cy=\"8\" r=\"4\"><\/circle>\r\n                        <path d=\"M5 21a7 7 0 0 1 14 0\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Detalles de contacto<\/strong>\r\n                    <em>Su nombre, correo electr\u00f3nico y n\u00famero de tel\u00e9fono.<\/em>\r\n                <\/div>\r\n\r\n                <span class=\"yubeen-ws-prep-check-number\">05<\/span>\r\n            <\/article>\r\n\r\n        <\/div>\r\n\r\n\r\n        <div class=\"yubeen-ws-prep-note\">\r\n            <span>\r\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                    <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n                    <path d=\"M12 8v4\"><\/path>\r\n                    <path d=\"M12 16h.01\"><\/path>\r\n                <\/svg>\r\n            <\/span>\r\n\r\n            <p>\r\n                Si no est\u00e1 seguro de si su caso est\u00e1 cubierto, env\u00ede primero la informaci\u00f3n disponible.\r\n            <\/p>\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"yubeen-ws-prep-visual\">\r\n\r\n        <div class=\"yubeen-ws-prep-pack\">\r\n\r\n            <div class=\"yubeen-ws-prep-pack-head\">\r\n                <span class=\"yubeen-ws-prep-pack-icon\">\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M6 3h9l3 3v15H6z\"><\/path>\r\n                        <path d=\"M15 3v4h4\"><\/path>\r\n                        <path d=\"M8.5 12h7\"><\/path>\r\n                        <path d=\"M8.5 16h5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Paquete de solicitud de servicio<\/strong>\r\n                    <em>Todo lo que necesitamos para revisar su caso<\/em>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-pack-metrics\">\r\n\r\n                <div>\r\n                    <span>Informaci\u00f3n requerida<\/span>\r\n                    <strong>5<\/strong>\r\n                    <em>art\u00edculos<\/em>\r\n                <\/div>\r\n\r\n                <div>\r\n                    <span>Estado de la lista de verificaci\u00f3n<\/span>\r\n                    <strong data-prep-status>0\/5 preparado<\/strong>\r\n                    <em>elementos comprobados<\/em>\r\n                <\/div>\r\n\r\n                <div>\r\n                    <span>Respuesta t\u00edpica<\/span>\r\n                    <strong>1\u20132<\/strong>\r\n                    <em>d\u00edas h\u00e1biles<\/em>\r\n                <\/div>\r\n\r\n            <\/div>\r\n\r\n\r\n            <div \r\n                class=\"yubeen-ws-prep-progress\" \r\n                role=\"progressbar\" \r\n                aria-valuemin=\"0\" \r\n                aria-valuemax=\"5\" \r\n                aria-valuenow=\"0\"\r\n            >\r\n                <span data-prep-progress><\/span>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-active-detail\" aria-live=\"polite\">\r\n                <span data-prep-active-index>01<\/span>\r\n\r\n                <div>\r\n                    <strong data-prep-active-title>Informaci\u00f3n del producto<\/strong>\r\n                    <em data-prep-active-text>Nombre del modelo, n\u00famero de serie y tipo de producto.<\/em>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-attachments\">\r\n\r\n                <strong>Anexos para preparar<\/strong>\r\n\r\n                <div class=\"yubeen-ws-prep-attachment-grid\">\r\n\r\n                    <div \r\n                        class=\"yubeen-ws-prep-attachment-card\" \r\n                        data-prep-attachment=\"Photos\" \r\n                        role=\"button\" \r\n                        tabindex=\"0\" \r\n                        aria-pressed=\"false\"\r\n                    >\r\n                        <span>\r\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                                <rect x=\"4\" y=\"5\" width=\"16\" height=\"14\" rx=\"2\"><\/rect>\r\n                                <circle cx=\"9\" cy=\"10\" r=\"1.5\"><\/circle>\r\n                                <path d=\"M20 16l-4.5-4.5L8 19\"><\/path>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <strong>Fotos<\/strong>\r\n                        <em>JPG \/ PNG<\/em>\r\n                    <\/div>\r\n\r\n                    <div \r\n                        class=\"yubeen-ws-prep-attachment-card\" \r\n                        data-prep-attachment=\"Videos\" \r\n                        role=\"button\" \r\n                        tabindex=\"0\" \r\n                        aria-pressed=\"false\"\r\n                    >\r\n                        <span>\r\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                                <rect x=\"4\" y=\"5\" width=\"16\" height=\"14\" rx=\"2\"><\/rect>\r\n                                <path d=\"m10 9 5 3-5 3z\"><\/path>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <strong>V\u00eddeos<\/strong>\r\n                        <em>MP4 \/ MOV<\/em>\r\n                    <\/div>\r\n\r\n                    <div \r\n                        class=\"yubeen-ws-prep-attachment-card\" \r\n                        data-prep-attachment=\"Documents\" \r\n                        role=\"button\" \r\n                        tabindex=\"0\" \r\n                        aria-pressed=\"false\"\r\n                    >\r\n                        <span>\r\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\r\n                                <path d=\"M15 3v4h4\"><\/path>\r\n                                <path d=\"M8.5 12h7\"><\/path>\r\n                                <path d=\"M8.5 16h5\"><\/path>\r\n                            <\/svg>\r\n                        <\/span>\r\n                        <strong>Documentos<\/strong>\r\n                        <em>PDF\/DOC<\/em>\r\n                    <\/div>\r\n\r\n                <\/div>\r\n\r\n                <p class=\"yubeen-ws-prep-attachment-status\" data-prep-attachment-status>\r\n                    Seleccione los tipos de archivos adjuntos que puede preparar.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n\r\n            <div class=\"yubeen-ws-prep-secure\">\r\n                <span>\r\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                        <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\r\n                        <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\r\n                    <\/svg>\r\n                <\/span>\r\n\r\n                <div>\r\n                    <strong>Seguro y confidencial<\/strong>\r\n                    <em>Su informaci\u00f3n s\u00f3lo ser\u00e1 utilizada para revisi\u00f3n de casos y seguimiento de servicios.<\/em>\r\n                <\/div>\r\n            <\/div>\r\n\r\n\r\n            <a class=\"yubeen-ws-prep-submit\" href=\"\/es\/soporte\/contactenos\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\" data-prep-submit>\r\n                Enviar solicitud de servicio\r\n                <span>\u2192<\/span>\r\n            <\/a>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e24ab34 e-con-full yubeen-ws-routing-elementor e-flex e-con e-child\" data-id=\"e24ab34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0932687 elementor-widget elementor-widget-html\" data-id=\"0932687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"yubeen-ws-routing-section\" aria-label=\"Support routing and next actions\">\n\n    <div class=\"yubeen-ws-routing-inner\">\n\n        <!-- LEFT COPY \/ ROUTING STEPS -->\n        <div class=\"yubeen-ws-routing-copy\">\n\n            <span class=\"yubeen-ws-routing-kicker\">ENRUTAMIENTO DE SOPORTE<\/span>\n\n            <h2>\u00bfListo para el siguiente paso?<\/h2>\n\n            <p>\n                Elija el camino correcto y enviaremos su solicitud al equipo de soporte m\u00e1s relevante.\n            <\/p>\n\n\n            <div class=\"yubeen-ws-routing-steps\" aria-label=\"Support routing steps\">\n\n                <article class=\"yubeen-ws-routing-step\">\n                    <span class=\"yubeen-ws-routing-step-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h7\"><\/path>\n                            <path d=\"M8.5 16h5\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <div>\n                        <strong><span>01<\/span> Env\u00ede su caso<\/strong>\n                        <em>Env\u00ede el producto, el problema y los datos de contacto que necesitamos.<\/em>\n                    <\/div>\n                <\/article>\n\n\n                <article class=\"yubeen-ws-routing-step\">\n                    <span class=\"yubeen-ws-routing-step-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <circle cx=\"6\" cy=\"7\" r=\"2\"><\/circle>\n                            <circle cx=\"18\" cy=\"7\" r=\"2\"><\/circle>\n                            <circle cx=\"12\" cy=\"17\" r=\"2\"><\/circle>\n                            <path d=\"M8 7h8\"><\/path>\n                            <path d=\"M7.3 8.6 11 15\"><\/path>\n                            <path d=\"M16.7 8.6 13 15\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <div>\n                        <strong><span>02<\/span> Dirigido al equipo adecuado<\/strong>\n                        <em>Dirigimos su solicitud al contacto de soporte m\u00e1s relevante.<\/em>\n                    <\/div>\n                <\/article>\n\n\n                <article class=\"yubeen-ws-routing-step\">\n                    <span class=\"yubeen-ws-routing-step-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <div>\n                        <strong><span>03<\/span> Comienza el seguimiento<\/strong>\n                        <em>Nuestro equipo responde con orientaci\u00f3n, necesidades de documentos o el siguiente paso del servicio.<\/em>\n                    <\/div>\n                <\/article>\n\n            <\/div>\n\n\n            <div class=\"yubeen-ws-routing-note\">\n                <span>\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                        <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                        <path d=\"M12 8v4\"><\/path>\n                        <path d=\"M12 16h.01\"><\/path>\n                    <\/svg>\n                <\/span>\n\n                <div>\n                    <strong>Los detalles del caso nos ayudan a enviar su solicitud m\u00e1s r\u00e1pido.<\/strong>\n                    <em>Usaremos su informaci\u00f3n solo para revisi\u00f3n de casos y seguimiento de servicios.<\/em>\n                <\/div>\n            <\/div>\n\n        <\/div>\n\n\n        <!-- RIGHT ROUTING PANEL -->\n        <div class=\"yubeen-ws-routing-panel\">\n\n            <div class=\"yubeen-ws-routing-panel-head\">\n                <span>ELIGE TU PR\u00d3XIMA ACCI\u00d3N<\/span>\n\n                <span class=\"yubeen-ws-routing-secure-badge\">\n                    <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                        <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                        <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                    <\/svg>\n                    Seguro y Confidencial\n                <\/span>\n            <\/div>\n\n\n            <article class=\"yubeen-ws-routing-primary\">\n\n                <div class=\"yubeen-ws-routing-primary-copy\">\n\n                    <span class=\"yubeen-ws-routing-recommended\">RECOMENDADO<\/span>\n\n                    <h3>Enviar solicitud de servicio<\/h3>\n\n                    <p>\n                        Para casos de garant\u00eda, reparaci\u00f3n, inspecci\u00f3n o problemas con el producto.\n                    <\/p>\n\n                    <div class=\"yubeen-ws-routing-primary-points\">\n\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                                <path d=\"m8.8 12.2 2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                            Problema o mal funcionamiento del producto\n                        <\/span>\n\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                                <path d=\"m8.8 12.2 2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                            Revisi\u00f3n de garant\u00eda o servicio.\n                        <\/span>\n\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\n                                <path d=\"m8.8 12.2 2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                            Proporcionar modelo, serie y detalles.\n                        <\/span>\n\n                    <\/div>\n\n                    <!-- \n                        Main action link.\n                        Keep the wording consistent with the main action title.\n                        If your Contact Us form later has an anchor ID \"service-request\",\n                        change href=\"\/contact-us\/\" to href=\"\/contact-us\/#service-request\".\n                    -->\n                    <a class=\"yubeen-ws-routing-primary-button\" href=\"\/es\/soporte\/contactenos\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=Warranty%20Service&amp;support-stage=Service%20Request#thermal-inquiry-form\">\n                        Enviar solicitud de servicio\n                        <span>\u2192<\/span>\n                    <\/a>\n\n                <\/div>\n\n\n                <!-- \n                    Right-side core visual.\n                    The center mark is intentionally smaller and softer than the previous version\n                    to reduce visual pressure and avoid competing with the main CTA.\n                -->\n                <div class=\"yubeen-ws-routing-orbit\" aria-hidden=\"true\">\n                    <span class=\"yubeen-ws-routing-orbit-core\">\n                        <svg viewbox=\"0 0 24 24\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h5.5\"><\/path>\n                            <path d=\"M8.5 16h3.5\"><\/path>\n                            <circle cx=\"17.2\" cy=\"17.2\" r=\"3.2\"><\/circle>\n                            <path d=\"m15.8 17.2.9.9 2-2.2\"><\/path>\n                        <\/svg>\n                    <\/span>\n                    <i><\/i>\n                    <i><\/i>\n                    <i><\/i>\n                    <i><\/i>\n                <\/div>\n\n            <\/article>\n\n\n            <div class=\"yubeen-ws-routing-list\">\n\n                <a class=\"yubeen-ws-routing-row\" href=\"\/es\/soporte\/centro-de-descargas\/\">\n                    <span class=\"yubeen-ws-routing-row-number\">02<\/span>\n\n                    <span class=\"yubeen-ws-routing-row-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M9 13h6\"><\/path>\n                            <path d=\"M12 10v6\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-copy\">\n                        <strong>Descargar Documentos<\/strong>\n                        <em>Acceda a manuales, cat\u00e1logos, archivos t\u00e9cnicos y documentos de cumplimiento.<\/em>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-action\">\n                        Ver descargas\n                        <b>\u2192<\/b>\n                    <\/span>\n                <\/a>\n\n\n                <a class=\"yubeen-ws-routing-row\" href=\"\/es\/soporte\/contactenos\/\">\n                    <span class=\"yubeen-ws-routing-row-number\">03<\/span>\n\n                    <span class=\"yubeen-ws-routing-row-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-copy\">\n                        <strong>Contactar con soporte<\/strong>\n                        <em>Para dudas generales o casos que no quedan claros.<\/em>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-action\">\n                        Equipo de contacto\n                        <b>\u2192<\/b>\n                    <\/span>\n                <\/a>\n\n\n                <a class=\"yubeen-ws-routing-row\" href=\"#warranty-coverage\">\n                    <span class=\"yubeen-ws-routing-row-number\">04<\/span>\n\n                    <span class=\"yubeen-ws-routing-row-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                            <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-copy\">\n                        <strong>Revisar los detalles de la cobertura<\/strong>\n                        <em>Consulte lo que normalmente est\u00e1 cubierto, lo que no est\u00e1 cubierto y los requisitos de informaci\u00f3n.<\/em>\n                    <\/span>\n\n                    <span class=\"yubeen-ws-routing-row-action\">\n                        Ver cobertura\n                        <b>\u2192<\/b>\n                    <\/span>\n                <\/a>\n\n            <\/div>\n\n\n            <a class=\"yubeen-ws-routing-process-link\" href=\"#service-process\">\n                Conozca c\u00f3mo funciona nuestro soporte\n                <span>\u2192<\/span>\n            <\/a>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Home \/ Support \/ Warranty &#038; Service Warranty &amp; Service Center Find warranty guidance, service process information, and after-sales support resources for Yubeen optical and imaging products. View Service Process \u2192 Submit Service Request \u2192 Warranty Guidance Coverage information by product line and service case. After-Sales Support Support for product issues, documents, and service coordination. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2307,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2817","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/comments?post=2817"}],"version-history":[{"count":5,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2817\/revisions"}],"predecessor-version":[{"id":8961,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2817\/revisions\/8961"}],"up":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/pages\/2307"}],"wp:attachment":[{"href":"https:\/\/www.yubeen.com\/es\/wp-json\/wp\/v2\/media?parent=2817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}