{"id":2819,"date":"2026-07-07T09:20:16","date_gmt":"2026-07-07T09:20:16","guid":{"rendered":"http:\/\/yubeen-header-clone.local\/?page_id=2819"},"modified":"2026-09-12T03:06:47","modified_gmt":"2026-09-12T03:06:47","slug":"haufig-gestellte-fragen","status":"publish","type":"page","link":"https:\/\/www.yubeen.com\/de\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2819\" class=\"elementor elementor-2819\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6095a8d e-con-full yubeen-faq-elementor e-flex e-con e-parent\" data-id=\"6095a8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cf19f elementor-widget elementor-widget-html\" data-id=\"97cf19f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"yubeen-faq-section\" aria-label=\"Yubeen Optics support FAQ\">\n\n    <div class=\"yubeen-faq-inner\">\n\n        <!-- LEFT MAIN CONTENT -->\n        <main class=\"yubeen-faq-main\">\n\n            <div class=\"yubeen-faq-hero\">\n\n                <nav class=\"yubeen-faq-breadcrumb\" aria-label=\"Breadcrumb\">\n                    <a href=\"\/de\/\">HOME<\/a>\n                    <span>\/<\/span>\n                    <a href=\"\/de\/unterstutzung\/\">UNTERST\u00dcTZUNG<\/a>\n                    <span>\/<\/span>\n                    <strong>FAQ<\/strong>\n                <\/nav>\n\n                \n\n                <h1>Finden Sie schneller Antworten<\/h1>\n\n                <p>\n                    Durchsuchen Sie h\u00e4ufige Fragen zu Yubeen-Produkten, Downloads, Garantie, Serviceanfragen und Zusammenarbeit.\n                <\/p>\n\n\n                <div class=\"yubeen-faq-search\" role=\"search\">\n\n                    <span class=\"yubeen-faq-search-icon\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <circle cx=\"11\" cy=\"11\" r=\"7\"><\/circle>\n                            <path d=\"m16.5 16.5 4 4\"><\/path>\n                        <\/svg>\n                    <\/span>\n\n                    <input\n                        id=\"yubeenFaqSearch\"\n                        type=\"search\"\n                        placeholder=\"Search by keyword, product model, or topic\"\n                        autocomplete=\"off\"\n                        aria-label=\"Search FAQs\"\n                    >\n\n                    <button class=\"yubeen-faq-search-clear\" type=\"button\" aria-label=\"Suche l\u00f6schen\">\n                        \u00d7\n                    <\/button>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-tabs\" aria-label=\"FAQ categories\">\n\n                    <button type=\"button\" class=\"is-active\" data-faq-filter=\"all\">\n                        All\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"warranty\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                            <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                        <\/svg>\n                        Garantie &amp; Service\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"service\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                            <path d=\"M15 3v4h4\"><\/path>\n                            <path d=\"M8.5 12h7\"><\/path>\n                            <path d=\"M8.5 16h5\"><\/path>\n                        <\/svg>\n                        Serviceanfragen\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"downloads\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M12 4v10\"><\/path>\n                            <path d=\"m8 10 4 4 4-4\"><\/path>\n                            <path d=\"M5 20h14\"><\/path>\n                        <\/svg>\n                        Downloads\n                    <\/button>\n\n                    <button type=\"button\" data-faq-filter=\"cooperation\">\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M8 12h8\"><\/path>\n                            <path d=\"M9 16H7a4 4 0 0 1 0-8h2\"><\/path>\n                            <path d=\"M15 8h2a4 4 0 0 1 0 8h-2\"><\/path>\n                        <\/svg>\n                        Zusammenarbeit\n                    <\/button>\n\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-groups\">\n\n                <!-- CATEGORY 01 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"warranty\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>1<\/span>\n                        <h2>Garantie &amp; Service<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Warranty and Service group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupWarrantyList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupWarrantyList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"warranty\" data-keywords=\"warranty cover coverage service product issue review\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>Was deckt die Garantie ab?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    Die Garantieabdeckung h\u00e4ngt von der Produktlinie, dem Kaufkanal und den Falldetails ab. Es umfasst in der Regel relevante Produktprobleme im Rahmen des Standard\u00fcberpr\u00fcfungsprozesses.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/garantieleistung\/#warranty-coverage\">\n                                    Garantieumfang anzeigen\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"repair inspection covered warranty service\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Ist eine Reparatur oder Inspektion durch die Garantie abgedeckt?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Eine Reparatur oder Inspektion kann im Rahmen der Garantie gepr\u00fcft werden, wenn das Problem mit einem entsprechenden Produktzustand zusammenh\u00e4ngt. Die endg\u00fcltige Handhabung h\u00e4ngt vom Produkttyp, dem Inspektionsergebnis, dem Kaufprotokoll und der \u00f6rtlichen Servicevereinbarung ab.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/garantieleistung\/#warranty-coverage\">\n                                    Garantieumfang anzeigen\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"not covered misuse damage unauthorized modification accident\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Welche Situationen sind m\u00f6glicherweise nicht abgedeckt?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Sch\u00e4den, die durch Missbrauch, unsachgem\u00e4\u00dfe Bedienung, unbefugte Demontage oder Modifikation, versehentliche Besch\u00e4digung, St\u00f6\u00dfe, Wassereintritt oder fehlenden Kaufbeleg entstehen, fallen m\u00f6glicherweise nicht unter die Standardgarantieabdeckung.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"warranty\" data-keywords=\"proof of purchase invoice purchase record dealer channel\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Ben\u00f6tige ich einen Kaufbeleg?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Ein Kaufbeleg, Bestellinformationen oder Angaben zum H\u00e4ndlerkanal k\u00f6nnen uns dabei helfen, Ihren Fall genauer zu pr\u00fcfen. Wenn Sie keine vollst\u00e4ndigen Unterlagen haben, \u00fcbermitteln Sie zun\u00e4chst die verf\u00fcgbaren Informationen.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 02 -->\n                <section class=\"yubeen-faq-group\" data-faq-group=\"service\" data-group-default=\"open\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>2<\/span>\n                        <h2>Serviceanfragen<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Service Requests group\"\n                            aria-expanded=\"true\"\n                            aria-controls=\"faqGroupServiceList\"\n                        >\n                            \u2212\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupServiceList\">\n\n                        <article class=\"yubeen-faq-item is-open\" data-category=\"service\" data-keywords=\"information provide service request model serial issue photos videos contact\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"true\">\n                                <span>Q<\/span>\n                                <strong>Welche Informationen sollte ich bei der \u00dcbermittlung einer Serviceanfrage angeben?<\/strong>\n                                <i>\u2212<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\">\n                                <p>\n                                    Durch die Bereitstellung des Produktmodells, der Problembeschreibung, Kauf- oder Kanalinformationen, Fotos oder Videos (sofern verf\u00fcgbar) und Kontaktinformationen kann unser Team Ihren Fall schneller und genauer pr\u00fcfen.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/garantieleistung\/#service-process\">\n                                    Serviceprozess anzeigen\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"service process response time reply turnaround\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Wie lange dauert der Servicevorgang normalerweise?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Wir antworten in der Regel innerhalb von 1\u20132 Werktagen nach Erhalt einer klaren Anfrage. Der n\u00e4chste Schritt kann je nach Produkttyp, Falldetails, Inspektionsbedarf und lokaler Servicevereinbarung variieren.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"unsure covered submit case unclear support\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Kann ich einen Fall einreichen, wenn ich nicht sicher bin, ob er abgedeckt ist?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Ja. Wenn Sie sich nicht sicher sind, \u00fcbermitteln Sie zun\u00e4chst die verf\u00fcgbaren Falldetails. Unser Team wird die Informationen pr\u00fcfen und Sie zum am besten geeigneten n\u00e4chsten Schritt f\u00fchren.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"service\" data-keywords=\"after submit request follow up guidance documents repair replacement\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Was passiert, nachdem ich eine Anfrage eingereicht habe?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Unser Support-Team \u00fcberpr\u00fcft die Informationen, best\u00e4tigt, ob weitere Details erforderlich sind, und bietet Anleitung, Dokumentationsbedarf, Vorschl\u00e4ge zur Fehlerbehebung oder den n\u00e4chsten Serviceschritt.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 03 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"downloads\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>3<\/span>\n                        <h2>Downloads<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Downloads group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupDownloadsList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupDownloadsList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"manuals download user manual product manuals\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Wo kann ich Produkthandb\u00fccher herunterladen?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Produkthandb\u00fccher und zugeh\u00f6rige Supportdateien finden Sie im Download Center. Einige Dateien h\u00e4ngen m\u00f6glicherweise von der Produktversion oder den Marktanforderungen ab.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/download-center\/\">\n                                    Downloads anzeigen\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"technical documents catalogs datasheets product catalog\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Wo finde ich technische Dokumente oder Kataloge?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Kataloge, Produktinformationen, technische Referenzen und ausgew\u00e4hlte Supportmaterialien sind im Download Center verf\u00fcgbar.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/download-center\/\">\n                                    Downloads anzeigen\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"certificates compliance documents CE RoHS EMC\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Sind Zertifikate oder Compliance-Dokumente verf\u00fcgbar?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Je nach Produktlinie, Markt und Dokumenttyp k\u00f6nnen anwendbare Compliance-Dokumente bereitgestellt werden. Wenn eine Datei nicht aufgef\u00fchrt ist, wenden Sie sich mit dem Produktmodell und dem gew\u00fcnschten Dokumenttyp an unser Team.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"downloads\" data-keywords=\"missing document request file not listed download center\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Kann ich ein fehlendes Dokument anfordern?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Ja. Wenn das von Ihnen ben\u00f6tigte Dokument nicht aufgef\u00fchrt ist, kontaktieren Sie uns bitte unter Angabe des Produktmodells, des Dokumenttyps und des Verwendungszwecks. Unser Team pr\u00fcft, ob die Datei verf\u00fcgbar ist.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n\n                <!-- CATEGORY 04 -->\n                <section class=\"yubeen-faq-group is-collapsed\" data-faq-group=\"cooperation\" data-group-default=\"closed\">\n\n                    <header class=\"yubeen-faq-group-head\">\n                        <span>4<\/span>\n                        <h2>Zusammenarbeit<\/h2>\n                        <button\n                            type=\"button\"\n                            class=\"yubeen-faq-group-toggle\"\n                            aria-label=\"Toggle Cooperation group\"\n                            aria-expanded=\"false\"\n                            aria-controls=\"faqGroupCooperationList\"\n                        >\n                            +\n                        <\/button>\n                    <\/header>\n\n\n                    <div class=\"yubeen-faq-list\" id=\"faqGroupCooperationList\" hidden>\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"partner distributor cooperation dealer business\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Wie kann ich Partner oder Distributor werden?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Bitte kontaktieren Sie unser internationales Business-Team mit Ihrem Firmenprofil, Markt, Vertriebskanal und Produktinteressen. Wir pr\u00fcfen, ob eine passende Kooperationsm\u00f6glichkeit besteht.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/kontaktieren-sie-uns\/\">\n                                    Kontaktieren Sie das Team\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"dealers product information catalog materials\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Stellen Sie Produktinformationen f\u00fcr H\u00e4ndler bereit?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Ja. F\u00fcr qualifizierte Gesch\u00e4ftsgespr\u00e4che k\u00f6nnen Produktkataloge, Modellinformationen, ausgew\u00e4hlte technische Referenzen und unterst\u00fctzende Materialien bereitgestellt werden.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/download-center\/\">\n                                    Downloads anzeigen\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"custom optical solution projects customization project based\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>Kann ich kundenspezifische optische L\u00f6sungsprojekte anfordern?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    Yubeen kann ausgew\u00e4hlte projektbasierte Anpassungen je nach Produkttyp, technischen Anforderungen und Umfang der Zusammenarbeit besprechen.\n                                <\/p>\n                            <\/div>\n                        <\/article>\n\n\n                        <article class=\"yubeen-faq-item\" data-category=\"cooperation\" data-keywords=\"business cooperation contact sales team international\">\n                            <button class=\"yubeen-faq-question\" type=\"button\" aria-expanded=\"false\">\n                                <span>Q<\/span>\n                                <strong>An wen kann ich mich f\u00fcr eine gesch\u00e4ftliche Zusammenarbeit wenden?<\/strong>\n                                <i>+<\/i>\n                            <\/button>\n\n                            <div class=\"yubeen-faq-answer\" hidden>\n                                <p>\n                                    F\u00fcr Kooperationsanfragen kontaktieren Sie bitte Yubeen Optics \u00fcber die Seite \u201eKontakt\u201c oder den auf der Website aufgef\u00fchrten Gesch\u00e4ftskontakt.\n                                <\/p>\n\n                                <a href=\"\/de\/unterstutzung\/kontaktieren-sie-uns\/\">\n                                    Kontaktieren Sie das Team\n                                    <span>\u2192<\/span>\n                                <\/a>\n                            <\/div>\n                        <\/article>\n\n                    <\/div>\n\n                <\/section>\n\n            <\/div>\n\n\n            <div class=\"yubeen-faq-empty\" hidden>\n                <strong>Keine passenden Fragen gefunden.<\/strong>\n                <span>Versuchen Sie es mit einem anderen Schl\u00fcsselwort oder wenden Sie sich an unser Support-Team, um Hilfe zu erhalten.<\/span>\n                <a href=\"\/de\/unterstutzung\/kontaktieren-sie-uns\/\">Kontaktieren Sie den Support <i>\u2192<\/i><\/a>\n            <\/div>\n\n        <\/main>\n\n\n        <!-- RIGHT HELP PANEL -->\n        <aside class=\"yubeen-faq-side\" aria-label=\"FAQ support actions\">\n\n            <div class=\"yubeen-faq-help-card\">\n\n                <div class=\"yubeen-faq-help-head\">\n                    <div>\n                        <h2>Brauchen Sie noch Hilfe?<\/h2>\n                        <p>\n                            W\u00e4hlen Sie den direktesten Weg und wir leiten Ihre Anfrage an den richtigen Support-Kontakt weiter.\n                        <\/p>\n                    <\/div>\n\n                    <span>\n                        <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                            <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                            <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                            <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                            <path d=\"M13 20h2\"><\/path>\n                        <\/svg>\n                    <\/span>\n                <\/div>\n\n\n                <div class=\"yubeen-faq-action-list\">\n\n                    <a href=\"\/de\/unterstutzung\/kontaktieren-sie-uns\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M4 13a8 8 0 0 1 16 0\"><\/path>\n                                <path d=\"M5 13v4a2 2 0 0 0 2 2h1v-6H7a2 2 0 0 0-2 2z\"><\/path>\n                                <path d=\"M19 13v4a2 2 0 0 1-2 2h-1v-6h1a2 2 0 0 1 2 2z\"><\/path>\n                                <path d=\"M13 20h2\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Kontaktieren Sie den Support<\/strong>\n                            <em>F\u00fcr allgemeine Fragen oder unklare F\u00e4lle.<\/em>\n                            <b>Kontaktieren Sie das Team \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/de\/unterstutzung\/kontaktieren-sie-uns\/?topic-interest=Warranty%20%2F%20Service&amp;inquiry-type=Warranty%20%2F%20After-Sales&amp;inquiry-source=FAQ&amp;support-stage=Service%20Request#thermal-inquiry-form\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Senden Sie eine Serviceanfrage<\/strong>\n                            <em>Bei Produktproblemen, Garantiepr\u00fcfungen oder Inspektionen.<\/em>\n                            <b>Anfrage senden \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n\n                    <a href=\"\/de\/unterstutzung\/download-center\/\" class=\"yubeen-faq-action-card\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Dokumente herunterladen<\/strong>\n                            <em>Greifen Sie auf Handb\u00fccher, Kataloge und technische Dateien zu.<\/em>\n                            <b>Downloads anzeigen \u2192<\/b>\n                        <\/div>\n                    <\/a>\n\n                <\/div>\n\n\n                <div class=\"yubeen-faq-popular\">\n\n                    <h3>Beliebte Links<\/h3>\n\n                    <a href=\"\/de\/unterstutzung\/garantieleistung\/#warranty-coverage\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 3l7 3v5c0 4.5-2.8 8.4-7 10-4.2-1.6-7-5.5-7-10V6z\"><\/path>\n                                <path d=\"M8.8 12.2l2.1 2.1 4.5-5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Garantieabdeckung<\/strong>\n                            <em>Verstehen Sie, was abgedeckt ist und f\u00fcr wie lange.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/de\/unterstutzung\/garantieleistung\/#service-process\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M6 3h9l3 3v15H6z\"><\/path>\n                                <path d=\"M15 3v4h4\"><\/path>\n                                <path d=\"M8.5 12h7\"><\/path>\n                                <path d=\"M8.5 16h5\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>\u00dcbersicht \u00fcber den Serviceprozess<\/strong>\n                            <em>Sehen Sie, wie wir Ihre Anfrage Schritt f\u00fcr Schritt bearbeiten.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n\n                    <a href=\"\/de\/unterstutzung\/download-center\/\">\n                        <span>\n                            <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\n                                <path d=\"M12 4v10\"><\/path>\n                                <path d=\"m8 10 4 4 4-4\"><\/path>\n                                <path d=\"M5 20h14\"><\/path>\n                            <\/svg>\n                        <\/span>\n\n                        <div>\n                            <strong>Download-Center<\/strong>\n                            <em>Durchsuchen Sie Handb\u00fccher, Kataloge und technische Dateien.<\/em>\n                        <\/div>\n\n                        <b>\u203a<\/b>\n                    <\/a>\n\n                <\/div>\n\n            <\/div>\n\n        <\/aside>\n\n    <\/div>\n\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>HOME \/ SUPPORT \/ FAQ Find Answers Faster Search common questions about Yubeen products, downloads, warranty, service requests, and cooperation. \u00d7 All Warranty &amp; Service Service Requests Downloads Cooperation 1 Warranty &amp; Service \u2212 Q What does the warranty cover? \u2212 Warranty coverage depends on product line, purchase channel, and case details. It usually includes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2307,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2819","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/pages\/2819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/comments?post=2819"}],"version-history":[{"count":5,"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/pages\/2819\/revisions"}],"predecessor-version":[{"id":8933,"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/pages\/2819\/revisions\/8933"}],"up":[{"embeddable":true,"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/pages\/2307"}],"wp:attachment":[{"href":"https:\/\/www.yubeen.com\/de\/wp-json\/wp\/v2\/media?parent=2819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}